1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I loved the location, so close to the beach, in a lovely area of town, very bright and not too busy, easy to walk to from the station. A beautiful building, inside and out. I loved the quirky lounge areas, one with a grand piano and one with retro board games from my youth, a record player and some lovely old books. I spent my morning there drinking my coffee and bathing in the sunshine from the large bay window, truly glorious. The breakfast was perfect 👌 and the staff all polite and friendly. I felt so calm and looked after there and definitely want to go back .
Negative section of review
Nothing, I loved it all. Thankyou for a perfect stay.
Positive section of review
Comfortable bed, quiet and room bigger than expected. Staff were very friendly and welcoming. Large onsite car park and convenient location. Good value, plentiful breakfast - pre-book to secure it for £8.95 and it will set you up for the day.
Negative section of review
Price point is similar to a Premier Inn - so comparing with one the Arnos Manor comes off as a little shabby (very tired, 1980s/90s decor), in need of a makeover (peeling paint off the entire radiator, door into bathroom visibly broken on both faces, stains on bathroom walls and floor), and needing much better attention to cleanliness (stained duvet cover, mouldy mastic in the bathroom, large sections of tiled walls uncleaned with splashmarks from a previous resident's shower). Security also a concern as in the morning two doors into the hotel at the rear were propped open - anyone could wander in and out. Plus unexpectedly the person in the room next to me had a dog with them in the room- which barked for several minutes when I went in or left my room. Giving your guests a heads up about it would be a start. Overall in need of an Olga Polizzi intervention.
Positive section of review
Friendly staff. Fast respond when we found out the ironing board in the cupboard was not functioning. Room size. Microwave was useful.
Negative section of review
House keeping didnt change our bedsheets when we asked the room to be cleaned. No place to put toiletry bags in the bathroom. Had to ask for bedroom slippers. Were not readily available in the room. Only 2 complimentary bottles of water provided upon check in. No replenishment on a daily basis. Free wifi is not secure.
Positive section of review
The staff, food (dinner and breakfast) were great, thank-you. I really like to continental breakfast option.
Negative section of review
Twin beds pushed together to make a double isnt ideal and would benefit from a mattress topper to cover the crack/gap.
Newcastle upon Tyne, United Kingdom
Positive section of review
Everything... The night Manager and staff were exceptional, nothing was too much trouble.
Negative section of review
No complaints. All was great. Location perfect .
Positive section of review
Great location! Lovely, spacious house with gorgeous garden and patio furniture.
Negative section of review
Upstairs floorboard and stairs are a little creaky but not much to be done about that!
Positive section of review
As expected, it is a quiet place to rest overnight
Negative section of review
There wasn't any thing not to dislike
Positive section of review
Lovely modern caravan. Had some family games.
Positive section of review
Everything can't fault
Negative section of review
Nothing
Positive section of review
Absolutely nothing
Negative section of review
Room wasn’t the cleanest, hotel looked so run down, the images of what you see isn’t what you get. The next door guest seemed like they were having a party & they were so loud it seemed like they were at the end of my bed.