1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were friendly, efficient and really went the extra mile to help. My husband couldn't manage the steps so they moved us to a room where we could access via a fire exit. My key card failed, so Selina came dashing down with a new one. The breakfast staff were helpful and brought warm soya milk immediately. All in all, the staff members really were terrific. It's a lovely venue in a beautiful location too.
Negative section of review
As this is originally a very old building, it's not easy for disabled guests to navigate but everything was done to help my husband access our room. Some of the decor is a bit tired and there was no minibar to keep drinks cold but compared with the wonderful, kind, helpful staff, these were not huge issues.
Positive section of review
The location was ideal the swimming pool and Jacuzzi was good the meal we had in the restaurant was delicious and very reasonable we were able to check in our bags early ,it would have been a nice touch if they were in our allocated room when we checked in
Negative section of review
The shower could have been better unfortunately the ceiling over the shower was flaky,the tea tray was disappointing would have like a hot chocolate and some herbal teas as a option a welcome pack would be handy explaining the times of the pool and the menu for the restaurant and a street map
Bishops Stortford, United Kingdom
Positive section of review
Really enjoyed the stay... room quiet, blackout blinds and super comfy bed, meant we overslept. Big kitchen, friendly owner, fab shower room. Exactly as I. The pictures, if not better
Merthyr Tydfil, United Kingdom
Positive section of review
Great location, very spacious apartment, everything you expect was provided. Clean and modern place to stay.
Negative section of review
Difficult to find. I received instructions that the entrance is from John's Street rather than High Street, I couldn't find the entrance, but staff of the restaurant downstairs directed me to the right door, that was actually from the Hight street.
Positive section of review
Very comfortable room and had a bar and felt relaxed.
Negative section of review
Floorboards a bit creaky and paying extra £5 for car park seemed a bit cheeky and will encourage people to park on the street!
Positive section of review
View was amazing from our room, with private balcony
Negative section of review
Bit dated and the breakfast wasn’t great
Positive section of review
Comfortable clean room, sea view. Very good.
Negative section of review
Nothing
Positive section of review
Location was good after a flight
Negative section of review
Room was tiny and needed modernising. Hotel lobby smelled of oil/fried food and was dark and dingy.
Positive section of review
Location was good
Negative section of review
The room was very stinky, duvet cover and pillow covers were also not comfortable
Positive section of review
Very cool
Negative section of review
No lift
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