1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
As always the staff were welcoming, the room was comfortable and very clean The breakfast buffet had lots of options and was plentiful. We regularly stay at this hotel as it is very convenient for the airport and the nearest tube station. It is also possible to walk from the T2/T3 long stay car parking to the hotel as it is located very nearby.
Negative section of review
The hotel shuttle bus (NOT RUN BY THE HOTEL) was very late (as usual). However, the proximity of the tube station means the underground is a much more reliable option for getting to all terminals at London, Heathrow airport.
Positive section of review
Very generously sized room with comfortable beds and plenty of tea, coffee and hot chocolate.
Negative section of review
Not applicable.
Positive section of review
It was a little sparse. We also waited over 40 mins for the cooked breakfast
Negative section of review
Evening meal also was sparse. Lots of supplements on the meals and not much choice
Positive section of review
Roomy was spacious for us. Nice room. Easy access in great location
Negative section of review
Everything was ok
Positive section of review
Welcoming staff, good location in heart of historic town.
Negative section of review
Noise from pubs nearby, but reasonably quiet after midnight.
Positive section of review
Everything - clean and modern in a great location
Negative section of review
Nothing
Positive section of review
Super nice hosts and delicious breakfast!
Derry Londonderry, United Kingdom
Positive section of review
Parking was accessible
Negative section of review
Was met with a very severe mould problem in the bathroom. This problem was so severe that we ended up not using the shower for the duration of our stay. After raising the problem with the property we were not issued an apology or anything. Bathroom was renovated cheaply and fixing the mould was clearly not a priority. Would not recommend to anyone. I have never made a complaint or negative review in my life but this was disgusting and unacceptable and I seriously had concerns for my health and wellbeing breathing in toxic mould spores. See photos attached.
Positive section of review
Location was good.
Negative section of review
A bit expensive considering that breakfast wasn’t included.
Positive section of review
Location
Negative section of review
Difficult to find