1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything very accessible and spacious. As for location, it is perfect, close to the high streets, supermarkets, cafes, restarants etc. The hotel is also very close to the Birmingham Symphony Hall, a venue that is literally next door to the hotel, where I had booked a ticket to see a concert. I stayed at this same hotel last year too when i saw a concert at the Utilita Arena building which is also very close, so close in fact that I could see Utilita building from my hotel window.
Negative section of review
Nothing to say here really as there wasn't anything i could think of that I didn't like... it was just the perfect hotel. I can only speak from own experiences though. Actually, I wasn't going to bring this up but I suppose if there is one thing that concerned me a little was the last time I left my room, (this was on the day i was leaving and about to check out), this was room 506 just for reference, the black plastic thing that you scan your card against to get inside the room, had fallen off. I literally opened my door to leave the room and as I did this, the black plastic casing thing just fell off just like that. I picked it up and saw that I could clip it back in place much like the lid of a television remote where the batteries go, you can just clip it in place. I have no idea if that's a common issue with the hotel or not or if it was just my particular room 506. It was probably just a little loose. I should have mentioned this down at reception when I checked out but forgot. I didn't think it was too big of a deal in any case, like i said, it looks like the thing was just a little loose that's all.
Positive section of review
The cottage was lovely and spotlessly clean. A lot of thought had gone in to the little details which make a stay memorable. The beds were very comfortable, I haven’t slept so well in ages and waking up to the horses going past was for me a bonus.
Negative section of review
There was nothing to dislike
Positive section of review
Very clean and spacious room, we even had a conservatory! The beds are to die for! Like a firm cloud. Lovely setting, close enough to Lancaster but far enough to feel like you're out in the "country"
Negative section of review
Nothing.
Positive section of review
Location was super easy and close to Gatwick, the place was really comfortable and perfect for an airport stay. The host was helpful and responsive.
Negative section of review
No curtains so an eye-mask is definitely recommended. Some instructions on using appliances/where to find things would have been fab.
Positive section of review
Beautiful apartment, 9 mins walk from Principality Stadium which was really handy after watching a concert
Negative section of review
Parking is a bit tight and tricky
Positive section of review
It was very easy to find. The rooms were nice and clean. Staff were friendly
Negative section of review
Parking was a little difficult to get to as the road was very narrow. I came with someone that had stayed there previously and luckily they showed me which helped tremendously.
Positive section of review
The location to the Excel Exhibition center.
Negative section of review
Challenge getting in, wifi did not work. Be aware this is a room in an appartmemt. Did not know who i was worming with.
Positive section of review
Made me feel very welcome had my small dog
Negative section of review
Nothing
Positive section of review
Room was ok
Negative section of review
I was given the incorrect code to the gate and couldn’t get out of the property on the day of my departure. I tried calling 2 different contact numbers several times without a response. It was after 6.30am so not an unreasonable time. I had a taxi driver waiting for me outside the gate. He was trying to help me. Eventually someone sleepily answered the phone and gave me the right code and I got out. By then my taxi meter was already up to 10 pounds. I’ve tried emailing the property since but have had no response.
Positive section of review
Leaving it
Negative section of review
Being there
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