1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room okay, cold on arrival. Beds comfortable, we were an unusual trio I’d imagine, three adults and the bunk bed was too short for my son(6’7”) so I had a bunk and my son and husband used the two twin beds which were very close together. Bathroom gleaming but shower difficult to operate and water cool. Plenty of towels and lovely toiletries. Very limited tea/tisane options . We attended a dark skies event at Kielder Observatory between 11.30pm and 02.30 on a literally freezing cold night and the room was still warm to come back to.
Negative section of review
Shower difficult to use.
Positive section of review
Nice location, room was very nice too and the hotel had a nice layout, so it was easy to get to my room and get out to the NEC as a result due to it's position.
Negative section of review
It was a lot more pricey than I was expected probably due to the time as multiple events were on around at the NEC.
Positive section of review
Nice location and building, parking available on the street (paying during the day). Good breakfast and staff available
Negative section of review
The room was quite small, but still comfortable
Positive section of review
Gary was amazing! From being so helpful b4 we checked in to be being so friendly and helpful the whole stay
Negative section of review
The room did get way too hot during the night, the heating kicked in and we didn't know how to put it off
Positive section of review
The room was quiet despite being above a busy street, facilties were good as were the staff
Negative section of review
There was nothing to dislike
Positive section of review
Location was excellent and managed to get a parking space early on the day of check in
Negative section of review
Choice of breakfast items could be improved, maybe add yoghurt
Positive section of review
Welcoming. Exceptionally clean. Good breakfast and excellent food in restaurant.
Positive section of review
I enjoyed my stay at the flat , and I will.keep booking again in future.
Negative section of review
The shower room there was a crack on floor every time I step in it feels like it's moving . I didn't feel comfortable with that . Also can you put a microwave In kitchen so that it's easy when you want to warm food quickly.
Positive section of review
Great service and excellent staff
Positive section of review
Nothing
Negative section of review
Currently under some renovations. Scaffolding Around the building and right outside our room. The room was small, dark and claustrophobic, with eaves, which meant if you are over 5ft 9 having to watch your head. Bathroom basic and again ceiling height not good. Overall disappointing and depressing.