1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We arrived to a warm welcome from staff. The property was spotlessly clean and the room had everything needed for a short stay. The breakfast in the morning was delicious and cooked to perfection. All in all a, very pleasant experience at a fantastic price.
Positive section of review
„A large T.V with a king-size bed very comfortable to sleep at night. The hotel room was clean, nice and spacious. Breakfast was good,standard. The staff were friendly and helpful. The location is just perfect for a walk around the city centre."
Negative section of review
Beakfast could be better, and the cleanliness in the bathroom.
Positive section of review
room was ok but was meant to have a lake view balcony and it did not really unless you squinted through the trees and shrubs...
Negative section of review
restaurant service at night was very rushed and didn't really care too much about customers. we wanted cheese after dessert and were told that the kitchen was closing.... Breakfast on Sunday was a shambles, waiting 15 minutes for buffet to be replenished and then there were cold beans! told staff and asked for the manager but nothing happened.
Positive section of review
They were short staffed but service was very good and they apologised to everybody for keeping them waiting at breakfast
Positive section of review
Breakfast was nice, nice pool and good location near zoo
Negative section of review
The room wasn’t very clean, shower was a dirty, shower was cold and the beds were really uncomfortable.
Positive section of review
Great staff and perfect location
Positive section of review
Great facilities great location
Negative section of review
I had 2 room key failures but they both got sorted very quickly by the front desk team.
Weston-super-Mare, United Kingdom
Positive section of review
Breakfast was not great
Newton Aycliffe, United Kingdom
Positive section of review
Not a lot
Negative section of review
Having to be moved 3 times due to lack of heating, and then having no bath.
Positive section of review
Location
Negative section of review
Facility had limited evening menu choices, staff member working on her own. Was not open to the public. Second night, restaurant was closed so had to eat elsewhere. Breakfast was served from 8.00am, continental only, decided not to eat on site as time was prohibitive for our needs. Accommodation front door was constantly unlocked, other guests did not lock when entering or leaving. Two male guests were smoking weed outside front door and drinking, loud and intimidating for women. Reported to the member of staff. Overall, disappointing as this hotel has gone downhill since last visit pre COIVD. Such a shame as it was always so lively, food very good.