1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location is excellent for Liverpool Airport. Every member of staff whom I engaged with was friendly, knowledgeable, and helpful.
Negative section of review
I did have an issue with my room card, but this was easily remedied.
Positive section of review
Very smart and clean, good sized room. The gym facilities were fantastic and staff very friendly and helpful.
Positive section of review
Great location! Staff were very friendly and it was useful having the kitchenette available.
Positive section of review
I stayed in a beautiful spacious studio room overlooking the park. Comfort was exceptional
Negative section of review
The price of the rooms in this hotel were at the high end, so I was a little shocked when I had an additional gratuities payment at the end of my stay. I had dinner at their in house restaurant. The food was nice, but nothing exceptional. The service could have been better.
Positive section of review
The convenience to access the city centre and the beds were comfortable.
Negative section of review
We had a major issue as soon as we walked in related to children safety (it was clear in our reservation that we were family with 2 kids). Unfortunately, as soon as we went upstairs to checked the rooms our and my 7yo openes the small bedroom closet door, the whole piece of furniture fell on her and she got a hurt finger, only because I was very close and managed to stop it from squashing her.. If this would had happened to my 2yo the consequences could have been catastrophic. Safety is paramount when renting out a facility. The carpet and slower could have been cleaner.
Hemel Hempstead, United Kingdom
Positive section of review
easy access to airport booked in the day no problem good food
Negative section of review
sofa bed very uncomfortable
Positive section of review
Clean, terrific view of runway and friendly, helpful staff.
Positive section of review
Beautiful location. Nice spa,. Good breakfast.
Negative section of review
There was a very noisy wedding which went on late and made it very difficult to sleep. Very uncomfortable pillows.
Positive section of review
The bed was comfortable. Breakfast was good.
Negative section of review
Room wasn't that clean Haven't provided sufficient amount of toiletries for people arriving/ the size of room
Positive section of review
The location was good
Negative section of review
Bathroom was run down Black mildew in bathroom Dirty window frame 1 flat pillow each Smelt funny in the room Parking wasn’t always available on the road