1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very central of points of interest, Right near public transportation, train station and local bus routes. To go out of the town of Rochester, it’s easy to go into Chatham town centre Depo to get to blue water shopping centre Or get on a train into London, which is a 7minute Walk to train station. The flat is lovely, warm cosy private feel to it. There Car parking just up the road also. Mini market shop and a takeaway shop 2 minutes walk away. Rochester High street 5minute walk away, great for night out in Restaurants and pubs and then to walk back with no problems. 10 GOLD STARS
Negative section of review
Nothing NA. There are Flight of stairs to get to very Top of Flat but that’s absolutely fine and don’t bother me at all. Flat Great! 🤩
Positive section of review
We were on the 4th floor.Sea view room. It was perfect. Bathroom was spotless.We had dinner in the bar each evening and was gorgeous and very reasonable more than enough.The bar staff were very friendly and the people cleaning the rooms were very good.Location was great walking distance to everything. In other reviews people complained about the lift.Well I have to say we were there for 6 days and we were not left waiting. Would go back there in a heart beat.Thank you to all in The Empress Hotel for making our holiday such a happy event.
Negative section of review
There was nothing to dislike everything was perfect thank you.
Positive section of review
Its a beautiful 800 year old Inn, the owner is really attentive and helpful and very present. It’s a very unique place to stay if you want something a bit different from your average humdrum hotel and the room feels like a home from home. The place has loads of lovely plants outside and it feels very peaceful. The personal touches (especially the incredible shortbread in the room) were such a nice touch.
Negative section of review
The room we stayed in was absolutely lovely but the bathroom could have done with a bit of an update
Positive section of review
Central location, very kind staff. The room was not so big but very clean and comfortable. The staff was very helpful and the bar was good!
Positive section of review
Room was clean and comfortable, good value for money. The public areas were nice. Sound-proofing was good. Most staff were nice.
Negative section of review
There were no sockets near the bed to plug devices into. Room was all-over poorly designed. The first staff member I spoke to was very unfriendly.
Positive section of review
Beautiful location, really comfortable and a great breakfast and welcoming host
Positive section of review
Quirky and beautiful - great host and spotlessly clean
Negative section of review
Couldn’t work tv ☺️ and a bit difficult to get to the way we came
Positive section of review
Beautiful decor, newly furnished. Would stay again.
Negative section of review
Postcode doesn't take you direct to hotel, use hotel postcode not one on booking. Com Bed creaked all night.
Positive section of review
Just so nice, relaxing and a beautiful property
Negative section of review
Having to leave
Positive section of review
Close to where I needed to be
Negative section of review
The smell and cleanliness