1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our first time experience at a Surya Hotel, was lovely, the second visit was horrible. Claire is a delight, she ensured a wonderful stay throughout our initial four days at the hotel. Ryan is lovely too as well as Ashley and another young slim gentleman I cannot remember the name of. A very lovely lady also serving at the bar, very helpful and happy to help. Second visit in May was unpleasant throughout.
Negative section of review
We have stayed at this hotel twice, April 2024 (four days) and May 2024 (five days). Our visit in April, was lovely, we looked forward to returning. Our experience in May was awful and distressing, we will never book with Surya hotels again. Surya hotels is only willing to provide customer service at a cost. We had horrible experiences at the Dragonfly Hotel within just eighteen hours and requested a transfer of our stay due to the horrible experiences at Dragonfly Hotel. Had to pay an additional £59.40 for the transfer to The Dukes Head Hotel. Dinner plates are no longer provided for guests to borrow at The Dukes Head Hotel. I had sprained my ankle, I was in pain, my mother and I were exhausted due to the distressing three days at Dragonfly Hotel. Once we transferred our stay to The Dukes Head hotel we prepared for a quiet dinner in the bedroom despite it being a Friday night, we wanted to go out and enjoy ourselves but could not due to how drained we had become due to a horrible stay. Dinner was bought from outside but The Dukes Head no longer allows guests to borrow dinner plates. We were drained, I was in pain, despite having paid for dinner to eat in our room, we had to go out to purchase dinner again at a restaurant which cost £4?.00. We had also paid £59.40 for the transfer of the room. After check out, Surya have contacted me asking for more money! When I told Charlotte at 18:40pm that I will be as quick as I can to collect my luggage from Dragonfly, she told me their is not any rush. James says I should have transferred to the room before midday if I wanted to avoid another additional charge of £67.50! There are at least nine horrible experiences within 24hours, not enough space to share them all. I was not able to share all the horrible experiences at Dragonfly Hotel due to this too. After I have queried the charges for the room transfer, Surya state "they cannot do anything as I had booked via booking.com".
Positive section of review
Surveyors reported that the apartment was great, very clean they have enjoyed their stay. I would like to thank Lia for her quick communication and kindness, we are very please and wish you the very best for the future. If we ever working in the area we will definitely stay Clifton House again.
Negative section of review
N/A
Positive section of review
My room was clean and relatively quiet. The en-suite bathroom was basic, but convenient. I stayed for 5 days and could do all the online stuff that I wanted, as the WiFi connection was really good. At the end of the day, I found the stay quite economical when compared with neighbouring hotels.
Negative section of review
There was a power outage for half a day due to some maintenance work, but otherwise it was OK. Room service didn't come daily and the management needs to ensure that this is looked into. Other rooms which were vacated earlier and cleaning not done, were seen with the doors open for long periods of time. With some dedicated input, this property can be transformed into one of the best hotels in the region, I think.
Positive section of review
The apartment was comfort, well equipped and clean except for the windows inside and out plus the wall over the bath had not been cleaned. These apartments are in a wonderful location for walking and enjoying the lakes with plenty of parking.
Negative section of review
When we arrived we were very disappointed by the general appearance of the outside of the building. Everywhere could do with a good coat of paint and the front door step and front porch had not been swept for weeks. The floor tiles in the porch needed washing and we were then greeted in the hall, which was clean, by a filthy dog towel hanging on the radiator. That was there the whole of our stay. We also had no hot water in the shower!
Positive section of review
Everything from staff to building. Due to the design of the building, navigating around was sometimes a little confusing but this added to the ambiance.
Negative section of review
Internal signage could possibly be a little clearer.
Positive section of review
Very pleasant period house and friendly efficient owner. The owner went beyond the call looking for something I had mislaid. Very kind!
Negative section of review
No breakfast, but we did know that before we booked. So no compaint just comment that it would have been welcome.
Positive section of review
The house was near amenities and a 5 minute walk from the taxi rank to get a lift to the ao arena
Negative section of review
This is listed as an apartment. It is not. Its a 2 up 2 down town house. When we arrived it heavily stank of weed and it didn't disappear for the entire time we were there. We notified the owner and all we got was that he would have a word with the cleaner. The bed had cigarette burns in was hidden rather than sorted. We were hit with a list of instructions for the end of our stay and threats of charges yet the cleaner hadn't even emptied the bathroom bin of someone else's dirty sanitary products. Wouldn't stay here again
Positive section of review
Breakfast was excellent, this hotel could charge more its excellent value. Brilliant hosts.
Negative section of review
Slight problem with noise at night but not a deterrent
Positive section of review
Location and the layout of the flat, nice and spacious.
Negative section of review
The shower cabin is a little tight but wasn’t a big issue, great flat.
Lytham St Annes, United Kingdom
Positive section of review
Breakfast was superb waitress services with a vas menu
Negative section of review
There was scaffolding outside our window so we did not have a very nice view but we did not spend much time in the room as weather was good fortunately
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