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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location on the harbour beach is brilliant. Lovely view for breakfast and drinks. The kippers for breakfast on Sunday morning were to die for - so so fresh & delicious and served with a smile. All staff very very lovely and friendly except the one rude chef / barman on Monday morning. I would stay again because of the lovely staff, the view over the harbour beach and the kippers. Unlimited tea, coffee, toast and juice for breakfast was great.
Negative section of review
Room was just ok, basic, small, uncomfortable bed and looked out at a noisy late night music pub. Shower was tiny - I kept banging my elbows. No long mirror in the room. Incredibly rude young chef / barman cooking and serving on Monday morning. He would need to be taught how to speak to guests and not to argue with them. I've worked in hospitality for 40 years and have never ever been spoken to like he spoke to me. I was very upset. He should not be out front of house. The rest of the staff were brilliant and absolutely lovely. Parking is not free - £9.50 for 24 hours but my partner got stung at the car parking machine at The Ropery. Housekeeper walked in on me while I was getting ready, eventhough I had told 2 other members of staff that she was not needed that day.
Positive section of review
I stayed for the UK Games Expo at the NEC. I was nervous about paying extra for the convenience of the location. The staff were all excellent. Especially the chap who seemed to be constantly on reception. I can't remember his name, but does he ever sleep? From the comfort and cleanliness of the room, the amazing service to the incredible breakfast options and coffee facilities, everything was perfect. I will definitely be booking again next time.
Negative section of review
My only negative was during breakfast service. Hash browns, black pudding and sausages had all run out and were waiting to be refilled. I was told by a staff member who appeared from the kitchen to refill the beans that the rest would be five minutes. Ten minutes later the missing food had not yet appeared, so I settled for scrambled egg, bacon and beans.
Positive section of review
We loved that the cottage was NOT in the centre of the town however walking up long hills is not any issue for use. We loved the private gardens and the views out over the countryside. The accommodation and facilities left us wanting for nothing. Everything and anything we needed was there already. ❤️
Negative section of review
Nothing.
Positive section of review
Lovely characterful pub, warm welcome, cosy and stylish room and excellent food and wine, friendly and helpful staff. Highly recommended!
Positive section of review
Location opposite everything you could eat n drink Staff very helpful on later arrival Room very cosy & modern with all you need
Negative section of review
Entrance is messy and tatty to the building if lift works 3rd floor ok……if not very difficult to carry luggage upstairs
Positive section of review
Very clean, the hosts were amazing and very friendly. The seaham is in a great location too, it’s very worth the money.
Negative section of review
Nothing
Positive section of review
Fantastic location for Gatwick North Terminal. I had my 87 year old mother with me so location fabulous.
Negative section of review
Restaurant was great for breakfast but limited choice for evening meals.
Positive section of review
Great views towards Bamburgh, spotless hotel, great staff, good food
Negative section of review
Location slightly off putting at first but central for all places to visit. No road noise once in hotel.
Positive section of review
Good breakfast and very helpful and efficient staff
Negative section of review
Cleanliness of shower and room and towels taken for laundry not replaced
Positive section of review
Super breakfast
Negative section of review
Bar was closed very early.