1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location is super central. The rooms are modern and on a night there is a doorman making sure no one comes in that shouldn’t.
Negative section of review
If your a light sleeper I wouldn’t recommend the hotel as it is right outside the rowdy pubs open til early hours however this didn’t effect me as I managed to sleep fine.
Positive section of review
The view was fabulous, the hotel's location is perfectly placed for the Loch Lomond experience.
Negative section of review
The hotel has definitely lost something since lockdown. Breakfast is more or less a "Premier Inn" experience, not the 4* service I expected, dinner the same - no white linen or attention to detail. On check out they tried to charge me double for a dinner we had in the hotel one evening. Apparently someone else sat at our table once we vacated it and their bill was added to mine - not a mistake that should have been made, given I signed the chit once we had finished dining.
Positive section of review
Rooms are very comfortable. Food was good but more fruit for breakfast would be nicer.
Negative section of review
The hot tub in the bathroom is great but not practical for a quick shower as you need to climb over to get in
Positive section of review
Lovely location next to the canal. Rooms lovely. Food excellent. Staff very friendly.
Negative section of review
Couldn’t fault it will definately use again
Stoneleigh, United Kingdom
Positive section of review
Lovely quiet location, perfect nights sleep, extremely clean and tidy.
Positive section of review
Stay clear from this property! Poor customer service and staff!
Negative section of review
Booked this property for a group stay in London for a concert due to the location close to the o2. Early check in was needed and approved, on the day of arrival I messaged the property (good luck I did) to then be whatsapped by a different number with photos/videos of a different property due to our booked property having electric issues, the new property was very far away for where we needed to be and not suitable! I contacted the number linked to the booking and was informed it was actually a leak not electric issue, the guy seemed helpful and offered a £50 gesture of good will or I formed we could cancel booking free of charge due to the mix up. We then booked another property and informed them we had done so and needed to issue our refund to then be told we were unable to have a refund! Since this my emails and messages have been ignored! Terrible experience
Positive section of review
Lovely breakfast room looking out over the river
Negative section of review
Parking was a bit of an issue
Positive section of review
Clean room fresh looking towels
Negative section of review
Awful smell in the room and the bathroom smelled of cigarette smoke!! We were there 2 nights and the smell lingered even after we used air freshener Room wasn't t cleaned and no clean towels left!! Also, no hairdryer
Positive section of review
The price and the location
Negative section of review
Impossible to sleep due to constant noises
Newcastle upon Tyne, United Kingdom
Positive section of review
Cleaniless
Negative section of review
None
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