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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast bag was a lovely touch, which was offered when I checked in and mentioned that I had an early departure. I thought it might be tricky to provide gluten free options last minute but you delivered. Gluten free brioche, juice box and fruit. I was able to have a quick coffee before leaving, prepared for me by the duty manager. Great service, all the staff I spoke with at the hotel were friendly and efficient. Nice shower and comfy bed. Very convenient for the Luton Dart airport shuttle.
Negative section of review
Nothing at all. All positive.
Positive section of review
Breakfast was good. Nothing too much trouble. Property was quiet, even with the windows open at night. Restaurant and bar was busy throughout the day with locals as well. Staff friendly and helpful. Room nice and clean with tea, coffee and biscuits and a hairdryer.
Negative section of review
Nothing to dislike
Positive section of review
I was able to walk from the train station to the hotel, to the city center, to the cathedral, along the river. I only had to take a taxi to get to the University.
Negative section of review
I wish there had been a little bar of soap for the bath. I asked for one, but none could be found. The wall mounted containers were NOT good for taking a bath.
Positive section of review
The parkland grounds were beautiful, the communal areas for the hotel were very pleasant and the breakfast was good
Negative section of review
Room 21 overlooks a small dark courtyard, and to disguise this the windows had voile curtains, plantation shutters and curtains, virtually blocking out all natural light. Even with the overhead lights on it was so gloomy I could not see my black socks in the bottom of my suitcase! The additional issue was a problem with the hotel’s boiler, so we had no hot water and were therefore unable to bath or shower either on the evening of our arrival or the next morning. Incidentally, having un-knowingly run cold water into the bath, the plug was then stuck so the water would not drain away. The maintenance man promised for the next morning failed to arrive. (In the event, this was not a problem as we still couldn’t have bathed as still no hot water!!) There was a dreadful lack of communication. Having raised these issues with the reception desk, and being told they were ‘being sorted’ it took two more visits to reception, over the course of nearly an hour, to discover they were not able to sort the problem! A phone call to the room to update us would have been appreciated. Similarly, when checking out, I acknowledged the hotel common areas were lovely; the breakfast good; and the grounds lovely - but that I was very disappointed by the room and certainly by the lack of hot water – not what one would expect for a room charged at over £200 per night! I was told they had my email address and the general manager would most certainly be in touch, I have waited for over 48 hours before posting this review – but am posting it because I have heard nothing! No apology and no offer of recompense. This should have been an absolutely delightful overnight stay – but a dark room with no view and NO HOT WATER is certainly not worth over £200 per night!!
Positive section of review
Great food and friendly staff. Nice quiet place, but close to amenities
Negative section of review
Nothing at all
Positive section of review
Lovely position and very atmospheric
Negative section of review
Not very clean ,bathroom needs updating and room needs decorating and revamping Have stayed here numerous times but it has had its day ,everything needs upgrading not good value for money at £145 per night .
Positive section of review
Reasonably pleasant restaurant
Negative section of review
A very basic room
Positive section of review
Staff were great
Negative section of review
Food was poor
Positive section of review
Clean place
Negative section of review
Everything was fine