1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Bacisly It was fair enough good because of location and few days stay. Many restaurant,food shops and only few minutes walk to tower bridge and metro station and for hop-on hop-off. We had luck because our windows face not to direct to trainline and it was just a bit noisy as normal. The staff of this accomodation was so kind and take care about how we feel and also need something.
Negative section of review
Unfortunately our bed wasn't perfect because of size and quality.The pillows were so hard and high but we used the small ones and were much comfortable.the floor in the studio wasn't cleaned.its important they asked to clean it but we said just leave it. Instead of this I prefer to anyone because such a big problem(s) we didn't have.😉
Positive section of review
It’s not that I wanted to go and stay here but rather we stayed here because there weren’t many other places in the area to stay. The room was nice and the receptionist’s (2) were both nice
Negative section of review
The bar staff / waiters were rude. We both wanted to eat but weren’t informed about the bar menu, only the restaurant menu was offered, which was very expensive (we are not tourists) but then my wife saw the bar menu, we both oredered the fish and chips, it was £17.00 which is o pop probably about average for fish and chips, yet when it arrived the portions were tiny, my wife told me not to complain but I did anyway, I said to the the barman waiter that it was ridiculously small portions to which the very young barman/waiter retorted “I don’t think so, sir” “I didn’t ask you what you think”, I said, I’m not asking for your opinion either, but the cheeky waiter had the balls to stand there and argue with me that I was in the wrong and how correct he was, he was only about 18 years of age, he nearly didn’t make it to his next birthday but my wife calmed me down and the waiter lived to see another day, I will never stay here again, I have worked in the hotel trade for over 40 years and I didn’t appreciate the way he spoke down to me.
Berwick-Upon-Tweed, United Kingdom
Positive section of review
I booked this property for my colleagues who were working in the are. The check in went smoothly and the host's were a pleasure to deal with. Very responsive and extremely helpful.
Positive section of review
Superb view from room over the river, breakfast was fine and the location was excellent especially for the railwaay and bus stations
Negative section of review
the bar area looked a little run down
Positive section of review
The property was decorated to a high standard with modern finishes and was spacious.
Negative section of review
The whole experience was horrific. After receiving a booking confirmation, I was then told that I needed to send a copy of my passport and pay a £100 deposit which was not mentioned on the listing. After providing this, I was told that the booking may be cancelled as I lived “too close” to the vicinity and most people who lived in the area tend to cause damage to the property. I called this out as blatant discrimination and then was told that I could continue with the booking. If I had not already paid then I would have cancelled at this point. I then arrived at the property to find a stained sofa, no sofa bedding was provided, a rail hanging off the wall and a window overlooking the busy road which did not lock properly. On the day of checkout, a cleaner arrived half an hour before checkout time and said that we needed to leave. To which I responded - it was not time and I would be leaving at the agreed time. Once we did checkout, I received a prompt email saying that I would not be receiving my deposit due to damage that had been caused to the floor. I am so thankful that I took pictures and videos of the property on arrival so I was able to dispute this and demand my deposit. Terrible stay and really ruined my plans for the weekend. DO NOT BOOK!
Positive section of review
Great location, big room and bloody clean 💯👌🏼
Negative section of review
Nothing
Positive section of review
In the middle of town, so easy to find
Negative section of review
No soap or shampoo in bedroom. No small towels. We were asked what time we wanted breakfast, but then they seemed surprised when we arrived on time. Coffee was just a small weak cup of coffee, with no top ups. After that about 20 minutes later a cooked breakfast ( no choice) appeared with toast. Orange juice & cereal might have been nice! The food itself was good.
Positive section of review
Location, breakfast and bar area
Positive section of review
location
Negative section of review
no food available after 9 pm
Positive section of review
Nothing
Negative section of review
The property was in awful condition. The bed linen and towels were thrown on the floor and sofa. The mattresses were bare with no linen. The bedsheets were crumpled on the bed. Kitchen and bathroom were dirty and rubbish bins not emptied. There was a bad smell. I reached with kids and could not stay there. I had to book alternative accomodation.
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