1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I took my 4 year old daughter to see Frozen at the Royal Drury Lane, you really couldn’t get any better location wise. All the staff members were so friendly towards my daughter and myself they made a real fuss of her which she absolutely loved. I couldn’t recommend the hotel highly enough.
Positive section of review
Location was perfect for the P&J Live Arena. Breakfast was very good. Hotel allowed us an early check-in and also has a 12pm checkout as standard which is great. The staff were great. Very friendly, efficient and always keen to answer any queries that we had.
Brighton & Hove, United Kingdom
Positive section of review
Breakfast not included in the deal, but complimentary water, pastries and fruit are provided. Very straightforward check-in etc and conveniently located.
Negative section of review
WiFi not the strongest but only a minor complaint.
Positive section of review
Great location , lovely big room and comfy bed. All needs catered for with iron and board in room also tea coffee and hair dryer, very well equipped
Negative section of review
All good no complaints. Just the price was a lot more than the year before. (We go at the same time every year for a military reunion)
Positive section of review
The location is good, it was value for money, the room was clean and staff more than helpful. Breakfast good.
Negative section of review
The outside of the hotel is not appealing and may put people off. It need to look neater or more aesthetically pleasing.
Positive section of review
Nice clean room excellent staff and great location for terminal 5 perfect place to stay
Negative section of review
Nothimg
Positive section of review
Very reasonable price , clean and tidy , friendly staff. Easy book in and check out.
Negative section of review
I stopped at local facilities for juice and the place was criticised. However I'm not sure why as it was very clean and comfortable. Also my window was open (it was really warm outside) and there was no noisy neighbours or disturbance. I have however reported the other places for their negative response to local businesses
Positive section of review
Great Location, great breakfast, very friendly staff - we had a wonderful time
Positive section of review
Good location, fairly good firm mattress, and OK check-in speed
Negative section of review
Very dated rooms, minimal staff, no toilet brush, broken tap, bathroom mirror light not working, small room, no complimentary water, no a/c, dirty side alley, questionable state of visitors car park, loose toilet paper holder, no night porter/entry with room card(had to ring a bell and wait), wonky fittings, scuffed wood and smelly.
Positive section of review
Breakfast was very good, a bit crowdy at certain times.
Negative section of review
Only a bit problematic is to small elevator and magnetic card door locks but it is not a big deal.