1
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2
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3
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Positive section of review
Quality kitchen, well equipped. Comfortably and tastefully furnished. Alexa. Excellent location overlooking town and canal. Houseplants. Good bath towels.
Negative section of review
The shower itself is great but the grouting needs re-bleaching. The outside of the property is rather tired. But the positives outweighed these two negatives.
Positive section of review
Fab location and easily managed to park close By. Staff were very helpful and friendly. Good spacious room. Bed was very comfy.
Negative section of review
Unfortunately both myself & my daughter found the room very warm, even after turning the radiators off. It was very claustrophobic feeling without being able to open the windows.
Positive section of review
The location was ideal for our planned journey. The room was clean and the bed comfortable.
Negative section of review
There was no draught beer available in a brewery owned pub! Breakfast was a real disappointment. We went down at about 8.15, there were no tables laid and the cleaning staff were working in the eating area, there was debris on the buffet table from previous people. We had to order at the bar from a single member of staff, we had to find our own cutlery etc from a side table, and we had a long wait for our cooked breakfast (which was adequate but no more)
Positive section of review
The property was good site easily accessible room was as expected a little small but ok
Negative section of review
Needed to have bigger and extra towels in room along with extra bedding Cost of breakfast felt a bit expensive compared to other hotels I’ve stayed in so went elsewhere Would be nice to have option of late check out
Positive section of review
Walking distance from Station and town centre
Negative section of review
Bland, empty bar and restaurant, room too hot and couldn’t cool it down, room and bathroom functional but terrible view of flat roof and nothing else.
Positive section of review
The staff is friendly and the bar is nice
Negative section of review
The toilets smell bad. Some cabins do not have locks. The under-bed storage cabinets are in bad condition.
Sawbridgeworth, United Kingdom
Positive section of review
Meal was really good, nicely presented.
Negative section of review
Toilet in room stopped flushing at 6pm. At the same time cold water stopped working. Complained to reception at 6pm and person at the desk said they will send someone to check it but no appology. 6:20 went to complain again and spoke to different person who said that water run out due to many people taking shower at the same time and that water should start working soon. No apology again. 8:10pm still no water so went to complain again and same male I spoke to first time at 6pm said that I should give it 30 minutes and it will work. I said it was over 2 hours and it still not working. He said that he can’t do anything. When I asked how is this hotel working without water and he just said I can call manager. Again no apology. When manager came she apologised several times and said that water is being currently refilled and that it should start working soon, but it takes time because hotel is very busy. Clearly this sounds like known issue as there are few reviews with same experience but management can’t be bothered to get it fixed or be upfront with customer about expectations. No discount or compensation offered. Misleading selling of rooms where you not getting water for 3hours.
Positive section of review
It was clean and good parking
Negative section of review
The breakfast was poor and cleaners were going into room while we were having breakfast before checked out
Positive section of review
Amazing Suite
Negative section of review
Car park exit was a bit tight
Positive section of review
Efficient
Negative section of review
The room and grounds