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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel is very beautiful, very comfortable, in general staff were very helpful. Location is really good, very close to the centre and walking distance from everywhere. Restaurants, bars, cafes etc are all walking distance.
Negative section of review
I did mention to one of the receptionists that our AC in the room wasn’t working, she informed us that there was no maintenance in the hotel until Monday, so all weekend we were without AC. After our stay I checked my bank account and I see the hotel has charged me twice which put my account into minus. I called the hotel and their explanation was that my first payment when I checked in was still pending and they needed money to cover our stay. In all fairness they returned the money but that should not have happened especially without authorisation.
Positive section of review
I liked the room, it was clean, cosy and modern. The staff were happy to help when I needed it. I liked that the shampoo and condotioner were eco friendly/ recyclable/ vegan.
Negative section of review
Need a mini fridge in the room - how do people refridgerate their medication? I have IBS and use a supplimemt juice drink and yoghurts that need to be kept in a fridge. Not so bad for me to go a week without it, but other people have illnesses (such as diabetes) that rely on keeping it in the fridge. Also, it was a really warm week and my bottles of water and coke kept going warm due to lack of fridge. A lot of early, loud building work waking me up. Although I do understand that is outside of the hotels control.
Leamington Spa, United Kingdom
Positive section of review
The location was perfect, very close to both major parks and very close to parade street, furthermore the room was recently renovated and it had new appliances.
Negative section of review
Under the hotel there is a bar so every night was a bit noisy but in on Friday it was terrible. The windows weren't soundproof so there was very difficult to sleep before 01:00 local time. Last but not least the room does not provide air condition meaning that during hot days was a bit warmer that it would be comfortable.
Newcastle upon Tyne, United Kingdom
Positive section of review
The location and facilities were great, will use this hotel for all my future trips to Newcastle I think
Negative section of review
The facilities in the rooms are showing a bit of wear and tear, probably coming time to redo the carpets and bathrooms
Positive section of review
cannot fault the location and the breakfast service.
Negative section of review
The bed was too small and the room was a bit dusty. The toilet didn’t flush well but someone came the next morning to sort out the issue
Positive section of review
Main building is lovely staff were great
Negative section of review
Shower rail fell of constantly Wall fone fell of constantly Rooms a bit grubby No bingo as not enough people
Positive section of review
Newly refurbished, friendly staff
Negative section of review
To get fresh air had to open fire escape door-not very secure. Suggest you fix window so that it can be opened
Positive section of review
Friendly place...Good KARMA.
Positive section of review
Location
Negative section of review
Bathroom with a micro-lavabo: I don't know how to brush my teeth without spilling water everywhere 😁
Positive section of review
location
Negative section of review
shower over bath with no handheld attachment plus big crack in basin