1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Barnard Castle, United Kingdom
Positive section of review
Great place to visit beautiful surrounding countryside. Close to all local amenities but in the country side, so peaceful and surrounded by birds and wildlife. Our cottage was clean, warm with a well equipped kitchen. Ann and Graeme lived next door and made themselves available should we have any question, helped with suggestions of where to eat in the area and thank you Ann for your loaf of homemade bread. Yummie.
Negative section of review
Could not think of anything
Positive section of review
The best thing about the stay was the friendly and helpful staff. Our little girl was poorly and they went out of their way to accommodate us (putting medication in the fridge, booking taxis etc). The room was lovely and breakfast delicious. The location was brilliant too.
Negative section of review
We really enjoyed our stay.
Positive section of review
Cute little hotel in a central location. Underground stations are in the immediate vicinity and can be reached quickly on foot. Nice and clean rooms and bathrooms. Very friendly staff!
Negative section of review
There's nothing we could complain about. Only the stairs are a pain after an intensive stay in London *joking* 😉
Positive section of review
Very comfortable and well equipped little one bed house on the outskirts of town. Less than 10 minutes walk into town.
Negative section of review
The WiFi was a little bit slow
Positive section of review
The hotel atmosphere, the staff kindness and super welcoming. Location, very central Thank you
Positive section of review
The food was fantastic. Breakfast was great. Rooms were spacious and clean.
Negative section of review
The attitude of the landlady. Don't stay here if you want to enjoy yourself!
Positive section of review
Nice decor excellently equipped flat with a great shower
Negative section of review
One tv in 1 bedroom could bot get to work
Positive section of review
Well equipped, and bed was super comfy
Negative section of review
Only one set off keys which made going out difficult when we are doing different things. Also none of us were able to connect to the WiFi, signal too weak. If these were sorted out then I would have given the property a higher rating.
Positive section of review
Good location, clean and comfortable
Negative section of review
I didn't like that I booked on Booking.com paid upfront with the knowledge that it was non-refundable or non-cancelable (which was fine as I accepted those terms, and trust booking.com) Then I was messaged by the establishment that they required photo-ID from me. I sent them a copy of my driving license, which you shouldn't do as this could be fraudulently used if it gets into the wrong hands. And then once they had this the establishment then messaged that I had to pay an additional £100 deposit if I was to get the codes for the door. I book through Booking.com so I am in a position where I don't hand over my bank details and do a transaction with an unknown establishment. I felt uncomfortable sending all this information having already paid for my room in advance, so I phoned them to confirm it was actually them, and not someone that hacked Booking.com. It was all okay in the end, however if I hadn't paid upfront on a booking.com that wouldn't let me cancel, I would have cancelled this establishment and gone to a regular hotel. However, they forced my hand to do something I wouldn't normally do with an unknown entity.
Positive section of review
Lovely hotel staff, great clean
Negative section of review
Paid for upgrade not what we expected bed uncomfortable no fridge