1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was amazing, just like being at home. Great to be in a proper house when you are away from your own home. Excellent facilities, very quiet. Exceptionally clean. Secure off road parking. Elizabeth was lovely, really helpful. No complaints.
Negative section of review
Nothing at all.
Positive section of review
We had a great one-night stay. Staff were all lovely, the bed was super comfortable and the dinner and breakfast was really good. Everything we needed!
Positive section of review
The food was great on both days. The staff was great the first morning but one member was ignorant the second morning.
Negative section of review
On the second morning one member of staff was disrespectful when bringing my cooked breakfast. I hadn't finished my cereal when my cooked breakfast was brought and when I said I'd not finished she stood there till I let her put it down. She walked away and then came back and said "would you like it under the grill till you're ready". If she'd suggested that first instead of standing over me till I moved my bowl I would be fine. Her attitude makes me not want to return!
Positive section of review
Great room, helpful staff, even an ironing board available to use. Brekkie was tasty. Fair price for it all.
Positive section of review
Perfect location especially if going to a show at the ovo hydro. Rooms were clean and comfortable.
Negative section of review
Restaurant opens at 5pm. We sat down at 16:55. 20 minutes later and everyone else had been served except us until we said something. We then waited over 1 hour on our food. We had to say something to see where it was as everyone else had been and gone and we were still waiting. Explained we had a concert at half past 7 and our food appeared out at 10 too 7. The pakora was lukewarm the chicken burger and chips were rock hard we didn’t have time to complain as we had to go. We did receive a drink on the house for our wait. But a wait over an hour and a half is a joke and a shambles.
Positive section of review
Close to amenities including outlet shopping
Negative section of review
No walk in showers available ( no shower caps - shower head is fixed at ceiling height overhead) And no ground floor rooms available ( had requested it )
Positive section of review
Lovely clean room. Great location.
Negative section of review
Room and bathroom very compact for two people. A kettle and tea/coffee would have been a bonus as the machine downstairs wasn't working properly and got a cup full of coffee grounds (tea was fine though)
Positive section of review
There was no breakfast
Negative section of review
Should at least have coffee etc for people who r only staying one night
Positive section of review
Well worth the money
Positive section of review
Great position.
Negative section of review
Apartments not suitable for families with small children. As soon as you enter the building, there are 5 steps, then you find the elevator. The reception offered to help my wife when she was alone, but unfortunately, we almost never found anyone available. I booked a room that appeared to be flat in the photos, but I was given one with stairs to the room (they justified it by saying that room assignments are random...). Explaining that it would be dangerous with a newborn, they asked for £300 to get another room. The next day, after reporting the issue to Booking, they assigned us another room (for free) but left me alone to move all the luggage. The new room smelled musty, and if you left the door open after showering (even with the fan on), the alarm would go off. A disastrous experience, ending with £100 for a late check-out until 4 pm. The bathroom in the first room was 1.80 m², and the second one was slightly over 2 m².