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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was lovely and clean. The bed & pillows were really comfortable. The roof terrace was good. The location was great, very near Westfield shopping centre. Was a great location as we went to see Abba Voyage which was amazing. We got a taxis from the hotel to see Abba, which was very reasonable. I would definitely recommend this hotel.
Negative section of review
We had a small issue with the payment of the hotel, re - deposit they take when you check in. It does seem to hold things up, I just wonder if there would be an easier way to do this. However, Sarah who was on the reception the next day was very helpful and sorted it all out. She was very nice and professional. The breakfast was sufficient, the food could have been a little hotter, otherwise it was good.
Positive section of review
A nice small apartment on a very good location. It was very clean and cozy. The metro station is 50 m away. The neighbourhood has shops and pubs so you have everything you need in walking distance. The host was very nice and left us some cookies and water for our arrival. All in all we were happy with our stay here
Negative section of review
The apartment has one small heater in the hallway that couldn't really warm up the entire apartment so it was a bit chilly at times. Also it doesn't have an hair dryer, which is not a huge problem but could add one for the future.
Positive section of review
Great location next to train station. Swimming pool was nice to relax in after long day of walking. Restaurant was great with our 3 year old and both dinner and breakfast had great options.
Positive section of review
- location is good, close to various tube stations - staff was nice, provided a clean towel when the one in the room was not clean
Negative section of review
- Hotel is advertised as a 3-star property on booking(.)com, while on google and trip advisor it has one star - I feel like we were misled. - Room was around 5sqm, literally just enough to walk around the bed. One person had to sit on the bed and curl their legs up so the other one could walk past, got even worse when we had to open suitcases. The bathroom door wouldn't open fully and stop on the bed, you had to be on the correct side of the door to get in. I don't mind small rooms, but this was literally recreation of Harry Potter's cupboard under the stairs - could have gone to Wizarding World for that and have more fun. - No space to put your suitcases/items - No additional bedside light except of the ceiling light, which was making buzzing sound after being on for a while - No window in the room, only one in the bathroom = zero ventilation - Paper thin walls, we could hear the conversation of the people in the room next to us - Bathroom had a cracked window - Towels had stains on them - Bathroom was generally not very clean/kept up, there was mould/dirt in the grout and on the windows Easy to say we checked out one night early.
Positive section of review
Close to the beach and shops, nicely decorated and clean. Lovely shower and fluffy towels! Had everything we needed.
Burton upon Trent, United Kingdom
Positive section of review
Good basic accommodation. The upgrade to a double was very welcome. Shame that no breakfast is available.
Negative section of review
No breakfast or water in the room.
Positive section of review
The interior design in the room was unusual and quite appealing.
Negative section of review
The bed was extremely uncomfortable: the mattress was dirty and uncovered, they only put a sheet over the mattress topper and the bed was still hard, and every time you move it creaks loudly. The duvet was very thin. My room was directly opposite the door to the lift and stairs so it was noisy too. The drains in the bathroom needed cleaning, it smelt bad after using the sink. Breakfast was basic and the coffee from the machine was very weak.
Positive section of review
The room was on the ground floor, which worked well for me
Negative section of review
There was a problem with the toilet, which constantly seemed like it would overflow. If I had been there more than one night, have caused an issue. I mentioned this, and they said they would look in too it.
Positive section of review
Great location, friendly staff amazing breakfast.
Negative section of review
You can hear outside noises more than normal, it was noisy until traffic was gone.
Positive section of review
Lovely peaceful location. Easy check in process.
Negative section of review
No tea towel. There are too many cushions:)