1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Good location in London, close to the Underground station. Ok size room. A/C was silent, thanks to the low noise we could keep it on at night, which was good. Ok sound level at night considered we had a window facing the street.
Negative section of review
The bed and the bathroom felt clean, but the carpet didn't feel clean with some stains.
Brighton & Hove, United Kingdom
Positive section of review
Sophie was very welcoming and friendly, made sure I had everything I needed. Bed was extremely comfy , only stayed for one night and left early hours but was perfect location and price for what I needed.
Negative section of review
No negative comments
Positive section of review
Perfect for an evening at the racecourse. Room was very comfortable. Staff were fabulous. Friendly and helpful, couldn’t have asked for anything else. Will definitely use the hotel again.
Positive section of review
The breakfast was not great, the hot food was quite a poor selection and we were certainly not offered a choice is anything.
Positive section of review
they kicked me out because someone try to attack a lad who was there and we got the blame for so I would like a refund
Positive section of review
Friendly staff, modern room, good food, excellent breakfast. Easy to find and plenty of parking space.
Negative section of review
Room was a bit on the small side but well equipped and modern.
Positive section of review
The lounge was nice, decor was very stylish, food was exceptional and location perfect.
Negative section of review
Very small and poky rooms. Very loud sink in sleeping area rather than in the bathroom. Glass bathroom door. The corridor smelt quite strong of garlic/food.
Positive section of review
Good location into O2 arena. Staff at check in were friendly and efficient
Negative section of review
The view from our room was just scaffolding and building works. No view of the city or river. Moreover the fire alarm went off twice during the night. We were evacuated in the second alarm at 12.30am. There were no staff informing us on what was going on. No communication and were left outside in the cold for half an hour with no fire warden or staff help. Very disappointing and no concern for guest safety
Positive section of review
Staff, service, standard of attention from staff. Excellent.
Negative section of review
Nothing. As previously stated, staff excellent, attentive, food also very good, ease of use of facilities. Room excellent, clean.
Positive section of review
Value for Money
Negative section of review
Wifi was slow but manageable