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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Cooked breakfast was self-service -which I've not seen since pre-covid, but its a good thing to be able to serve yourself! Kippers had to be ordered separately but were excellent! Room was clean and comfortable; staff were helpful We had a restaurant meal one night which wasn't cheap, but was very nice The hotel was good value for money
Negative section of review
No major issues
Positive section of review
Personal was polite, room was fresh with window open, tv was working, facilities were clean, good size double room. Breakfast was ok. I respect all the cleaning team, as they are the one who look after all the areas.
Negative section of review
Mattress is very worn-out or is the cheapest choice. We fell all the springs and is noisy.
Positive section of review
The directions and instructions were very clear and everything worked as it should. It was a particularly chilly weekend so it was great to have effective heating and hot water.
Negative section of review
We weren’t there long enough to identify if there were any problems, other than the TV signal being erratic.
Positive section of review
Clean, spacious room. Bed comfortable and good quality of linen. Fridge in the room and toiletries. Friendly staff.
Negative section of review
Slight middle up with payment when checking out, they had already pre authorised my card and the full amount was taken at checkin and not returned or pending from my bank, on checkout they tried to re charge my card ended up having to show them the money had come out of my bank account as proof I had already paid. Never had this issue before but I would have ended up paying twice if I hadn’t shown the receptionist my banking app!
Positive section of review
The spa was great and the hotel's location is fantastic. The hotel was very clean and the breakfast was nice.
Negative section of review
The bed wasn't the comfiest if I'm being honest. I would've preferred not to have to pay for parking considering what we paid to stay there for one evening.
Positive section of review
Great food,friendly staff. Even got to cuddle an 8 week old baby and make a fuss of a dog ;)
Positive section of review
Pool, location, views, tree! Parking, staff
Negative section of review
Room a bit cold (rm 14) and water scalded me in shower
Positive section of review
Very good location, helpful staff
Negative section of review
A tad dated. Shower was a bit slow to run hit but we were on the top floor so perhaps inevitable in a historic building
Positive section of review
Very friendly and very clean
Negative section of review
Bed and room was 💯
Positive section of review
There was no breakfast
Negative section of review
All was fine.