1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I liked the Bangaladeshi staff, especially Shahin and Munira. Very nice people. The tv was good, big screen and operable. I liked the double scotch I got in the bar, it was Glenmorangie. No ice!
Negative section of review
Breakfast was okay, it had the basics. I didn't like the fact that I was told to be charged a higher price for breakfast because I failed to order it in advance. Firstly, I frankly thought that breakfast was included, and that was clearly not the case. Booking.com should made it more apparent when breakfast is or isn't included. Otherwise, you are less than honest brokers. When told to pay a higher price for breakfast for failing to book it in advance, I stomped out of the hotel and got a much nicer breakfast in Costorphine, ten minutes walk from the Hotel. So keep that in mind!!! The hallway was depressingly dark and seemed to need refurbishment of carpets. It is a general problem in the hotel. The water in the tub took a while to heat, probably due to ineffective heating system all over the hotel. The ventilation system in the room woke me op several times. it hums like a propeller airplane quite often and it is unpredictable for how long. It is nerve shattering trying to sleep under such conditions. That said, I actually slept through the noise most nights. The tv was good, big screen and operable.
Positive section of review
I didn’t have breakfast but really liked the tea and coffee facilities as well as the discount at the Kings Head. Loved the bathroom toiletries!!
Negative section of review
Some of the bathroom could do with an update as it’s showing a little wear but it’s still very clean and also quite generous in size
Positive section of review
Dirty, cold, poor breakfast, no sanitary box in room, no bathrobe, no slippers. My one of the worst experience:(, never again!!!!
Stony Stratford, United Kingdom
Positive section of review
The staff were very helpful and friendly. The “old mess” of the property is wonderful!
Negative section of review
Nothing
Positive section of review
Lovely help yourself breakfast , large restaurant good service very friendly staff
Positive section of review
Bed was uncomfortable and should have had more towels
Negative section of review
Good location
Positive section of review
Nice large room comfortable beds
Negative section of review
The receptionist didn't tell us that you had to use your room key to use the lift. When we got in the lift and pressed our floor it just went to any floor that someone else had requested. We were going up and down for a while until a cleaner got it the lift and told us what we needed to do. As we were going out for the evening there was another lady in the lift having the same problem until we told her. This seems to be an issue from reception not communicating the use of the lift and as there are 20 floors it was something that could be easy to rectify
Positive section of review
Excellent location
Negative section of review
Parking cost £25 for 2 nights and was a short walk away. Reception did not offer alternatives and could have been friendlier.
Positive section of review
Everything
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Very basic