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Positive section of review
The staff were friendly and helpful. The room was clean. The hospitality tray was well stocked. Lovely well maintained grounds
Negative section of review
The Country House Hotel was very disappointing and the name did not match the accommodation on offer. The staff were very good and were doing the best with what they had available to them Check in was 30 minutes late. Restaurant was closed so had to go out to eat. Room basic and not well maintained. Shower with a curtain was sloped roof and husband couldn’t stand up straight. Curtains hanging off the rail, poor decoration. Sockets not working, a chair for a bedside table. The whole building looked neglected and it wasn’t clear if rooms were occupied or abandoned. Curtains half closed etc We were not aware when booking that breakfast was continental (which didn’t matter) however the description of continental usually includes bakery items croissants, bread, meat, cheese, fruit. I would describe this breakfast as fend for yourself. We were signposted to an unmanned function room. Down one side was a drinks machine for tea and coffee juice (apple or apple) a milk dispenser(empty) a table with a choice of 2 cereals cornflakes or rice crispies. A cool counter top with a large bowl of yoghurt (no label) a bowl of apples a bowl of oranges a toaster brown/white bread jam and marmalade. We had to go back to reception to ask for milk for cereals. The staff didn’t know where things were and it took some time before 2 jugs of milk were put out and the staff then left again. There were no notices for customers with information about what was on offer or how to work the machines. It was pretty dire. Even as a basic offering it was poor and not very good quality. For the whole time we were in the dining room we did not see one member of staff and no one came to see how guests were getting on The location of the hotel is ideal if you are going to the airport but there are no facilities nearby so Prestwick or Ayr is where you will need to go to eat. If you want a very basic stop over cheap and cheerful then this is the place.
Positive section of review
Great room and a great pub with decent food, beer and a great host!
Positive section of review
Lovely owners, central location, quiet cosy room, comfortable bed
Negative section of review
Strange sliding door to shower room, and big step down onto bedroom floor when leaving shower room. A grab handle in doorway would be useful.
Positive section of review
Very friendly staff & lovely clean & comfortable rooms
Positive section of review
Spacious rooms. Restaurant downstairs. Late check out.
Negative section of review
The heat in the room. Was unable to turn heating off, so was melting! Strong smell of bleach in toilet. I appreciate things need to be clean but this was toooooo much.
Positive section of review
Comfy bed good facilities, excellent breakfast.
Negative section of review
The bar food could be better presented, needs more imagination. Cheap white plates make the food look ordinary, coloured crockery and a menu revamp would make it more in line with the style of the hotel.
Positive section of review
Clean and tidy , quiet location.
Negative section of review
Settee could do with upgrading, mattress too soft.
Positive section of review
Very clean and lovely location
Negative section of review
The heating didn't work but the owner sort it out.
Positive section of review
Location and friendly staff
Negative section of review
Shower was smaller
Stoney Middleton, United Kingdom
Positive section of review
Modern clean dog friendly
Negative section of review
Noisy air circulator over night. Hard to see tele from sofa.
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