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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was spotlessly clean and the staff were unfailingly polite and helpful. Lovely view from our room. Great location although the hill and the stairs might not suit everyone! The dining room with its view of the garden was a delight. There was a calm and airy ambiance in the hotel.
Negative section of review
Nothing
Positive section of review
Lovely apartment, good communication from the hosts allowing us to check in a little early. Tastefully decorated and very comfortable. Perfect location, close to the train station and Bath City Centre. Would definitely return.
Negative section of review
Not the fault of the hosts, but It is quite noisy, purely due to the location and single glazed windows. However, they provide ear plugs which worked a treat and it didn't spoil our stay at all.
Gatehouse of Fleet, United Kingdom
Positive section of review
A nice combination of traditional local pub and modern hotel rooms
Negative section of review
Stair to upper floor was bare( no carpet) and very noisy
Positive section of review
Clean, great location, nice staff at front desk Spacious rooms
Negative section of review
Bar staff were awful Room decor was a bit spooky with eyes everywhere
Positive section of review
The staff were very nice and made us very welcoming
Negative section of review
Don’t know everything was to our liking
Positive section of review
Location near Kings Cross station (2 mins walk)
Negative section of review
Incorrect key box access code meant had to call while balancing luggage on the small landing on the top floor. Bed sagged into the middle made it uncomfortable for 2 people. Couch had large rip in the vinyl seat cushion and the other had been patched. Mouse into luggage on the first night and solution was to indiscriminately fill gaps behind the back wall of the kitchen cabinets. Rubbish bin with no lid would not have helped the rodent issue. Bent fry pan.
Positive section of review
Good location, free parking
Negative section of review
Room tired and dated, dirty mattress in our room, marks on walls, bathroom door rotted and laminate coming off it, toilet lever difficult to flush , hot water took ages to flow through to my third floor room. Overall quite disappointing.
Positive section of review
Clean and tidy rooms
Positive section of review
Lovely room !
Negative section of review
No one around at breakfast to order
Positive section of review
Good location
Negative section of review
I was in room 216 which had adjoining door the other room had very loud guests sniffing drugs or sounded like total unacceptable