1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very friendly staff, facilities were good, restaurant was good but menu choice could have been better, all in all a comfortable stay, one issue I have is paying for car parking, I guess most hotels charge nowadays but it is just another case of guest’s getting ripped off especially when I am a member of Hilton Honours which should be free but because I booked through a third party (reception’s words), I had to pay £10 a night, again why should we get ripped off for parking on hotel property.
Negative section of review
As above
Positive section of review
The location is fabulous with great grounds to walk in, owls, cuckoos and the loch. The staff were very friendly and the food was high class, including langoustines as a starter within the DBB price. The rooms were huge and quirky with everything you could want. The hotel is like being in a stately home with a large drawing room.
Negative section of review
If you want ultra-modern facilities with no maintenance issues, this is not for you but we absolutely loved it!
Positive section of review
Meal was lovely but the service was poor, unhappy staff who didn’t seem bothered, 3 times other people’s meals were brought to us. Long wait at the bar before meal and only one staff member serving with others behind bar but not serving
Negative section of review
Meal was lovely but the service was poor, unhappy staff who didn’t seem bothered, 3 times other people’s meals were brought to us. Long wait at the bar before meal and only one staff member serving with others behind bar but not serving
Positive section of review
Spacious room, hot shower & comfy bed. Quiet location short walk to centre of Bath. Good breakfast & nice outside area.
Positive section of review
The room was immaculately presented. Really nice extras in terms of toiletries. The TV was excellent as well.
Negative section of review
The room was really stuffy. The curtains had been left open all day and it was impossible to get rid of the hot air from the room even with the fan. A portable air on unit is needed as was just uncomfortable early evening and through the night. Firmer pillows needed as well. I also went thinking I could get a room service meal at 1930 on a Monday evening only to be told the kitchen was closed. I would have been fine with this and planned for it if it had been made clear to me when booking.
Positive section of review
Excellent location for the tube, the bar food was excellent especially the fish and chips
Negative section of review
The room we had was a little smaller than usual and the double bed was very small - which wasn't great
Positive section of review
Great location, well appointed and stylish room. Would recommend 😊
Positive section of review
The location was excellent. The grounds were also lovely
Negative section of review
Poor customer service. A lack of interest. The breakfast service was terrible. We waited 45 minutes for our food. People at other tables who ordered after us were served before us.
Positive section of review
Rooms were good and clean
Negative section of review
No lift services.Had to climb three floors