1
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2
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3
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Positive section of review
The whole vibe of the place was great. Great beer garden, nice drink selection. Room was really cosy and lovely. Beautiful building. Really well located. Fantastic price, especially for allowing a dog too. Staff were fantastic and you even got a discount on food and drink in the pub, which is great.
Negative section of review
The shower did have a bit of an issue with pressure. It would come out full blast, then lose pressure and it gets hotter when it happens. Then a few seconds later, it goes back to full pressure. Also the TV had a "demo" setting that I couldn't remove for some reason, so it had an annoying overlay on the screen that I couldn't get rid off.
Positive section of review
The spa facilities were nice, the staff were friendly and the location was good although the walks near the hotel were flooded.
Negative section of review
We paid extra for a lake view room which was advertised as a front-facing full view of the lake. Instead, we were given a room at the side of the hotel which just had views of a small section of the lake in between us and rooms on the other side, so people opposite could see into our room. We were put on the ground floor which has a deck joining all the rooms so people were walking past looking into our window. They make you book a time slot for breakfast which is inconvenient but I thought it would at least mean we got fresh food. However, when we arrived at the start of our slot the trays were almost empty and the food was cold. We were not provided robes or slippers meaning to get to the Spa we had to walk through the open reception and bar in our towels.
Positive section of review
The check in was very easy and efficient.The bed was very comfortable and the tea and coffee choices were good and plentiful
Negative section of review
The breakfast was ok but no hash browns or black pudding or veggie sausage option which I had expected plus the mugs had run out to get a hot drink.I had to cancel one of the rooms I had booked and despite 3 phone calls the refund was not processed and only got sorted when I arrived and the got sorted in a few minutes and the manager advised me there were no notes to indicate the refund was pending.There was no bottled water supplied .The Toilet did not flush properly which I advised reception on my departure
Positive section of review
Great old pub with lots of character. Great staff, excellent breakfast and comfy room
Positive section of review
Room was surprisingly large, bed was large and very comfortable
Negative section of review
I received emails, some saying "Boundary Alfreton" and others saying "Boundary Normanton", which initially I found confusing, I thought I'd mistakenly booked rooms at two different Boundary hotels
Positive section of review
Cleanliness, Staff were great. Great value for money
Positive section of review
One of the best thing of this hotel is the position
Positive section of review
Evening meal excellent .Adequate parking .
Negative section of review
Breakfast lack of cereal choice.Lack of table choice.Cooked breakfast average . On arrival for breakfast on the second day along with another couple we did not realise we had to book a table ! This should be made clear on arrival and not relying on guests reading the small print in the rule book in the room ! Was surprised to find cleaners had been in the room whilst we were having breakfast on the first morning! This is not normal practice ! ! Hotel is really nice but a few issues need attention to bring it into line with most others !
Positive section of review
Near where we needed to be
Negative section of review
Wasn’t clean in bathroom
Positive section of review
Convenient for the airport
Negative section of review
Descriptions need to be clearer. A cosy double is actually a single. Then don't call it a double. Food and drinks are costly service charges are placed on bills without drawing your attention. Food also had to be sent back because it was cold. So Food temp regulations are not followed by serving staff. Our food was left on the end of the bar under no heat lamps whilst Food was delivered to another couple. Finally, chaos in the morning with no control of the car park by hotel.staff. coaches blocked every exit and entrance. Preventing a lock in for.all.other users. I had to seek out the driver of a coach to move.back 5 feet to allow taxis to move. I Would suggest it is the responsibility of the hotel to control the flow in its own carpark .