1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Helpful reception staff who went above and beyond to help problem solve. Lovely big pool with staff who offered help. Good food served well. The breakfast team were able to provide coffee during a breakfast service quickly despite the only coffee machine breaking. Good sized room with a big, comfy bed.
Negative section of review
No travel cot available despite this being part of our booking and emails confirming and asking which room it was for. The reception staff were really helpful, trying to consider alternatives. We offered to go and buy a cot, but they were not able to guarantee reimbursement. With no other option, we did decide to buy a cot, but the manager was then not able to refund the money spent. We were given food vouchers as an alternative. One lift for the 5 floor building. One evening, the lift broke. It was fixed by the morning, but with a toddler and heavily pregnant member in our party, it was a trek to the 4th floor.
Positive section of review
Comfy and spotless caravan. It provides everything we need for our stay. Love that the host gives a bag of treat for our dog. Location perfect too with short distance to centre of Knaresborough. Will definitely come back again
Positive section of review
Location couldn't be better; it was right in the old town. It was in an old house with lots of charm, but awkward stairs. The bed was very good, as was the breakfast. Finally, the staff is to be recommended.
Negative section of review
There was some traffic noise, but that has to be expected with such a central location. The bathroom was a bit old-fashioned.
Positive section of review
The flat was immaculate, modern and comfortable at all levels. Kids also enjoyed the whole stay.
Negative section of review
Only one disadvantage, we didn't know, the flat is on the 2nd floor, there was no information about , and we had a buggy to carry up and down, but we made it, so not a big deal.
Positive section of review
Central location. Modern and clean inside. Great customer service.
Negative section of review
Not enough milk provided!
Positive section of review
House was fine and clean but 1 bed needs a fix
Negative section of review
Neighbourhood was bad , keep doors locked at all times
Positive section of review
Friendly Comfortable bed Excellent location
Positive section of review
Beautiful surroundings & really restful
Negative section of review
There was nothing to dislike just perfect
Positive section of review
Food was spot on
Negative section of review
Nothing
Positive section of review
Good location.
Negative section of review
Room wasn't ready when we arrived.
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