1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A beautiful little getaway, Spoke to the hosts before we travelled and nothing was too much trouble for them. Lovely wee touch with the gin in the fridge and the mints on the beds. Was staying down for a festival so we didn't manage to spend a lot time in the house but will definitely be booking again for a relaxing weekend. One of the nicest places I have stayed in.
Negative section of review
There was nothing not to like.
Positive section of review
Great service st check-in. We were given access to our room 4 hrs prior to usual check-[n time. The room was spacious with great panoramic views of Heathrow Airport's runways...and very well sound proofed. The bed and bedding were very comfortable and of good quality as were the 100% cotton dressing gowns. Spacious fridge in the room.
Negative section of review
Measly amount of teabags...just 2 English Breakfast Teabags. Awful shower over the bath tub...a poor dribble. No body lotion or tissues. Although cold breakfast choices were good, the hot breakfast buffet left a lot to be desired...all the items apart from sausages (which tasted great) were lukewarm. The fried eggs when eventually delivered were incompletely cooked with runny albumen and when rejected were taken back in a surly manner...no need for this. If you can't do eggs to order, then don't offer this service.. The scrambled eggs on the buffet were terrible...as they usually are. Better not to offer them.
Positive section of review
Very friendly, helpful staff. The rooms are all on one level, no stairs. Very clean. Nice comfortable atmosphere. Really like the decor. Good location , close to the motorway. Carvery and accommodation is excellent value for money.
Negative section of review
No complaints.
Positive section of review
Located in the heart of Horley within easy walk to all the town has to offer, this petite bungalow is a charming, fully equipped house with all you could need for an overnight or multi-day stay.
Negative section of review
a clear explanation of the vehicle parking locations will be welcomed.
Positive section of review
clean ,quiet , and short walk from King's Cross rail station and St Pancras underground station
Negative section of review
rooms small but location made up for that excellent for one night's stay
Positive section of review
Nothing.. Incredibly bad mannered and incompetent male staff.
Negative section of review
First to give an outline. I reside in Japan and have a Japanese name, which is easier is easier to pronounce than my birth name. My booking. com name account is under my Japanese name. Although I had the confirmation number of my booking and I had stayed there the previous week under my booking.con name, the male trainee manager on the front desk refused to book me in and I had to waste the afternoon finding alternative accommodation. Someone needs to explain to the staff that in the UK, also long as my intent is not criminal intent, I have the right to call myself whatever I wish.
Positive section of review
Super location for O2, yummy breakfast.
Negative section of review
We had to have two single beds even though I had requested a king size.
Positive section of review
Its position and location.
Negative section of review
It’s ageing and needs doing up.
Positive section of review
Local to my place of work
Negative section of review
No one was there to greet me on 1st night and on return I was given to wrong key for room and had to move rooms.
Positive section of review
Location and the Manor
Negative section of review
The property is very run down and dirty it needs a huge renovation all over