1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff very friendly and helpful. Good value for money. Close to buses and within walking distance to two main train stations. Tea, coffee and milk provided (but no small fridge).Good shower, comfy beds. Staff happy to store bags and were helpful with directions.
Negative section of review
Room & bathroom area is basic and relatively small but very functional for a short stay of one or two nights.
Positive section of review
It did everything I wanted it to do, in an excellent location; the ability to stay in the Airport Terminal itself is a huge bonus. I was also informed that I could get very useful discounts at a number of the Airport Food Outlets as well, which was worthwhile.
Negative section of review
The one big downer for me on this occasion (this is the second - or maybe third? time I've used this Hotel) was I found the Aircon in the room to be very noisy; I tried everything to change settings/turn it off etc. etc. but without success. In fairness I didn't advise the Staff as it may well have required a change of room and I didn't want to go to those lengths.
Positive section of review
If you are looking for a place near to the Hippodrome theatre and China town its really close. The keys are located at a shop just around the corner so very convenient.
Negative section of review
The apartment needs some updating re painting, toilet lid is broken, markings on bedroom door, no information pack with wi-fi code. Some light bulbs not working, batteries needed for clock's. Plus unable to use the television re source on control. It needs a slip mat for the bath/shower. The kitchen sink needs a plug or bowl for washing up and it looks like the fridge is coming away from the cupboard . Also we did not sleep very well all night, we heard cars racing outside, car horns being sounded for over half an hour. Someone kept using the Intercom to our apartment which we didn't answer as we heard arguments outside the complex. It also mentions on site that a cash payment is needed for a code key when you need to do a bank transfer so a little confusing.
Positive section of review
Great staff. Comfortable and excellently located. I managed to get moved to a much nicer room. Some are much better than others.
Negative section of review
It was a little run down in places and some rooms a bit small, but fine for the area. A bit pricey for what it was.
Positive section of review
It was a nice to stay, nice people to see, only thing is I Will never use booking. Com again
Positive section of review
Good breakfast. Very accommodating without dinner reservations. Dinner was delicious.
Negative section of review
Confusion over room pricing at checkout. Seems we were double charged and having been told it's the way booking.com required.
Positive section of review
Spacious bedroom and bathroom area. Position good for location of visit.
Negative section of review
All but two staff members, both front of house/reception/cafe, extremely indifferent, miserable bordering upon rude! Obviously not happy with working at this venue. Attitude matched with such a shame that, yes, guests might interrupt their workday…. Room certainly not cleaned to an expected level of hygiene and/or satisfaction; evidential pictures taken of the dust and dirty tissue left behind the beds… dirty bath towel folded as clean and put back on the towel rail, despite guest leaving for renewal. Then to top it, housekeeping didn’t even bother to lock bedroom door after…guest returned back to room at 1:00am, Room Door Unlocked; didn’t bother to mention to receptionist as quite aware from the start of the staff attitude and nothing appeared to have been removed; really not quite what one would expect or hope for. On the whole, room acceptable but better housekeeping required. If going for the Spa… absolutely forget it! Despite the notification of recently refurbished ~ 4plus star rating is disingenuous - No Way….be honest this is surely only the reception and cafe area - certainly not the spa, pool, changing areas. At best 3 star rating… although Holbrook wouldn’t get mine, family and or friends custom again I mention the lovely young girl, been there two weeks was very sweet as was the male staff member on reception over the weekend.
Positive section of review
Beautiful place. Sensitively done up to retain some character and luxury.
Negative section of review
Nothing.
Positive section of review
Very nice and comfort place after a late flight.
Positive section of review
Lovely cottage.
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