1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Derry Londonderry, United Kingdom
Positive section of review
Your website needs updating, the roma was a completely different room to which I was hoping for, the menu for dinner is completely different to the gourmet menu which is shown and the swimming pool was concreted over. If it wasn't for Martin ( snug bar ) and the rest of the staff I would have been very disappointed.
Thames Ditton, United Kingdom
Positive section of review
Location as I wanted to be close to bushy park and some nice places to eat along the thames River the room has been newly renovated and was very tidy and clean, bed was comfortable and staff were friendly.
Positive section of review
Very nice hotel in an excellent location close to public transportation. The hotel has an artistic schick. We loved the room, both in terms of size and cleanliness. Overall great hotel
Negative section of review
the shower was on the narrow size.
Positive section of review
It was ideal for a visit to the Resort World Arena for a gig, just a ten minute walk. Breakfast was nice, plenty of choice and seemed good quality.
Negative section of review
Every message since booking opened with the phrase newly refurbished hotel, it isn’t. The restaurant looked like it had been refreshed but everywhere was tired looking, old and scruffy. Carpets are worn and stained, the lifts at C section struggled to open, doors and corridors were grubby, damaged or very old feeling. The room and bathroom felt they were due an overhaul.
Positive section of review
The location was quiet and the bar lady/receptionist was friendly
Negative section of review
The rooms and hallway were dated, cold and had a damp smell. No evening food was available so we had to go out again for food. The car park had old banger cars stored and the outside of the inn was unkempt.
Newcastle upon Tyne, United Kingdom
Positive section of review
Near to the airport, 2 minute walk. Near to airport parking
Negative section of review
Everything was fine
Positive section of review
Right reception very welcoming reception staff
Negative section of review
Nothing
Positive section of review
Excellent location friendly staff good food
Negative section of review
Nothing
Positive section of review
Clean, central
Negative section of review
Nothing
Positive section of review
Great retreat
Negative section of review
Stairs precarious on the lower section. Apron and washing up gloves would have been handy.