1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was excellent for getting too and from paddington station. Clean, generous rooms. We stayed in an accessible room to have extra room for my portable cot for my daughter. It was spacious and clean. The tv had great on demand options and a chrome cast option.
Negative section of review
They unfortunately didn’t offer cots to use, which many properties do. No tea and coffee facilities in the room - although they offer free hot water but you have to go to the lobby. The green light on the fire alarm was SO bright above the bed it left a halo of light over half the bed. I lucky had some painters tape with me (a great baby toy on the plane 🤗) so stuck that over it. The windows are also not super sound proof, so you do hear the sirens going to the neighboring Hosptial occasionally,
Positive section of review
Location was fab, really quiet and spacious caravan for 2 people. Really impressed by the cleanliness of the caravan and the towels provided were decent bathsheets! It was warm and cosy and the TV was easy to use.
Negative section of review
The description stated that there was a coffee machine, I brought ground coffee but it took pods and none were supplied. Also, info in the folder was misleading as the shop was closed. Perhaps in need of updating? The gas hob wasn't very powerful, it took ages just to fry bacon, not sure whether that is normal or the gas bottle needed changing?
Positive section of review
Kitchen, bathroom and bedroom with dining table and wardrobe. Tiny but comfortable. Secure parking and good accessibility to the city centre. Supermarket close by.
Negative section of review
The electricity went off twice and the lady at the reception couldn‘t care less. She said „Put the fuse back in.“ To which I replied „I‘m not an electrician .“ She answered „Me neither!“
Positive section of review
The staff are helpful. The room are well kept and clean. The buffet breakfast is great. Will definitely return to this hotel for my next trip to Birmingham.
Negative section of review
The “Holiday Inn Express” signage on the top of the building can be positioned as prominent as “Crowne plaza” hotel would definitely make it much easier for travelers to locate it easier.
Positive section of review
Very quiet - we were on the lower ground floor. Very well decorated and very impressed with the L'Occitane shower gels etc
Negative section of review
Nothing to be honest
Positive section of review
Great location for me with regard to walking in Kensington Gardens and also to my appointments.
Negative section of review
It would be excellent if there could be a bar with bar snacks until 9pm at some later date. Sometimes work means a late finish. You just want to come back home and chill. A simple snack would be fabulous.
Positive section of review
Excellent, friendly and helpful staff. Reasonably good breakfast.
Negative section of review
Small room, window looked out on to a brick wall. No desk. No room for a chair. Impossilbe to work.
Positive section of review
Comfortable room Wonderful dinner
Negative section of review
Breakfast selections could have been better
Positive section of review
Breakfast and location very good.
Negative section of review
Rooms have been updated but dog friendly rooms have lost their sea view and quite small. Drinks very expensive. Food was good but again quite expensive.
Positive section of review
Staff were great
Negative section of review
Building work and hotel looks tired
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