1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A small but really well appointed room with great toiletries in the bathroom and one of the most comfortable beds I've slept in away from home.
Negative section of review
Treating a single booking for 2 rooms (via booking.com) as 2 separate bookings and applying a £10 credit card surcharge to both stuck in the throat a little. When challenged on this we got a "computer says no" response from staff.
Positive section of review
The building was tired but could appreciate the beauty it once was.The location was good and the staff polite and helpful
Negative section of review
The single bedroom was little bigger than a cupboard the bathroom so small you had to get dried in the bedroom very stuffy in the single room
Chester-le-Street, United Kingdom
Positive section of review
The hotel was beautiful , all staff lovely and breakfast outstanding
Negative section of review
Nothing
Positive section of review
Comfortable, well-equipped, great location, friendly staff
Negative section of review
Nothing - could have used more soap & lotion
Positive section of review
View and interiors were incredible and unique
Negative section of review
Ooh if only they offered afternoon tea on a couple of afternoons to enjoy that amazing terrace or a simple Dinner but after all this would be restrictive for Neil and Neville and it is a b&b.
Positive section of review
Property fitted out to a high specification.
Negative section of review
It was down a flight of ten narrow steps which were difficult for my husband to negotiate.
Shepton Mallet, United Kingdom
Positive section of review
Well if they did breakfast I could comment
Negative section of review
No breakfast the mattress was awful
Positive section of review
Very nice house everything you need
Negative section of review
Parking can be a bit of a pain but if you wait a bit spaces outside do come up
Positive section of review
location room breakfast
Negative section of review
parking for residents only woulfd be good
Positive section of review
Great location.
Negative section of review
On arrival apartment is next to a total demolition of a property next to it. At the front, junk items dumped outside so kept blinds closed. Entrance back ginnel which was full of dirty bins and rubbish. Problems with wifi, sky tv and radio had no signal. Toilet seat not fixed. My feet were totally black after walking barefoot for a few hours! The place obviously needs a deep clean. Suppose to be sound proofed. The resident upstairs had elephant feet - kept me awake until 12 on the last night. The extension dining area has a plastic roof and even though it was only 20 degrees on arrival the place was hot enough to grow tropical plants! Needs a shade over plastic roof. Door locks were sometimes tricky. I thought about leaving after the first night but weather was so nice for a couple of days.