1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This hotel is great value for money and the location is excellent. Spotless bathroom and beds. Unfortunately my sofa bed didn't open so I slept on the sofa which was ok as I'm petit. The staff assured me the next morning that they would have been able to help. The kitchenette clean and with the utensils to prepare breakfast.
Positive section of review
The rooms were lovely, with a wonderful view of the city and great facilities. All the staff were really friendly and helpful. The breakfast was very good with an excellent range of produce. The late check out of 12pm was brilliant and meant we didn't need to rush. We had a lovely relaxing stay and would highly recommend it.
Negative section of review
Parking was an additional cost but I think this is standard across most hotels in the city.
Positive section of review
The hospitality was great, and the evening buffet was excellent, clean, presentable, and close to the tube for the piccadilly line.
Negative section of review
The beds werent the comfiest, basically 2 single beds pulled together.
Positive section of review
Friendly staff, good service, great food evening meal and breakfast. Room was comfortable and quiet. Good WiFi and way to park.
Negative section of review
Nothing, all good.
Positive section of review
Location was ideal, short walk away from shops and NEC. Whole hotel was very clean. Rooms were very quiet.
Negative section of review
Arrangement of the room. More lifts as some rooms are a far walk.
Positive section of review
Room 28 amazing room . staff so friendly stayed before will be back thank you so much fabulous x
Negative section of review
Nothing
Positive section of review
The setting and the staff were good. We didn't use the pool or spa so can't comment.
Negative section of review
Our room 15a was very tired and in need of a refurb. There was a chip out of the sink and damage to the worktop/ shelf in the bathroom behind the toilet. The room was large but the bed and sofa were not that comfortable. The pillows were very hard.
Positive section of review
The location was great staff went above and beyond for any questions or problems we had
Negative section of review
The showers were not great was cold and was dirty
Positive section of review
Friendly owner and quite easy to find. Handy to get to the train station
Negative section of review
No hot water from the shower
Positive section of review
I liked everything
Negative section of review
Flush was taking time for water to be filled up. Flush was not working properly