1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent location in the centre of York within a moments walk of the shops & attractions, but yet still quiet and safe within a private courtyard. Very clean, beds super comfy. Ideal for a family. Parking easy, only need to provide your registration to the host then you're covered for central car parks (few minutes walk from the closest but easy walk).
Negative section of review
Parking instructions need updating, out of date reference to fobs made it unclear.
Positive section of review
Staff were friendly but not there on arrival. Had to wait approx.15 minutes before any staff appeared at the reception. Rang reception later on 3 different occassions but got no response.
Negative section of review
Very shabby. The pictures give a much better impression than the reality. It really needs a good lick of paint. Poor impression with all the doors badly scratched, marked etc.
Positive section of review
The beds were comfortable, the kitchen was well equipped and the area was very quiet. It was perfect for taking the children away. Highly recommend
Positive section of review
Beautiful house, beautiful room, comfortable bed, spacious bathroom, lovely breakfast, friendly welcoming hosts, and 🧸! Thanks!!
Positive section of review
Stunning area ♡ excellent host, delicious dinner and breakfast in a wonderful lovely house ♡ thank you for your warm welcome!
Positive section of review
The only thing we liked was it was a roof over our head considering we needed a roof as we were attending a concert
Negative section of review
The owner was good on arrival and they even moved us down a floor as we had 2 elderly people who were not as able as when we booked so was grateful for the move. Thanks. On entering the apartment when I finally got in as the door was card access and did not work or that is what I thought as the owner then provided further information after reporting it. The apartment well it was not clean, the floor had not been swept, let alone mopped. There were cans on the side that were either left by the cleaner or previous tenants but as it was late and we had a rough journey all we wanted was our bed. The next day we inspected the property further and found the facilities were inadequate. They were beds for 8 people yet the kitchen equipment did not have the quantity needed to accommodate the occupancy. It was self - catering but no one mentioned we needed to take our own kitchen equipment. When speaking to others who booked there this was also the same in all apartments. The kitchen facilities were top of the range all top brands but as for storage and somewhere to prepare food well you could say this was disgusting. All the space you were given for this was a standard chopping board size. What was needed was a shelf or 2 above the counter to house the microwave and that is just for starters. It was an open plan living kitchen area and it was very snug when all 7 of us were present in the one room. The table could only seat 3 people probably a good reason why the kitchen cutlery was limited. The kitchen utensils were lacking. I have been on caravan holidays and these have been better and well equipped. The noise at night from nearby parties was terrible so sleep was hard or very little. This was reported but no feedback, if anything had been done was given. The doors to the apartment all had door closers on so stopping these from banging in the night was a challenge trying not to wake others and stop from having the noise charge given to us.
Positive section of review
Friendly, good facilities and everything we needed for the first part of the Cumbria Way.
Negative section of review
Nothing
Positive section of review
Loved the little kitchen.
Negative section of review
Had been told it was first floor but actually it was second floor, up very steep stairs (which we had been warned about).
Positive section of review
Location is fantastic
Negative section of review
Clean
Positive section of review
Convenient for travel