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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
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Newcastle upon Tyne, United Kingdom
Positive section of review
Was there for work in Newcastle made the booking with booking. Com but someone else had booked it with Air BnB and no one was getting back to me , plus didn't give me the WiFi number. But the place is nice
Negative section of review
Bad at getting back to people, phone off all day but they have took you're money, no WiFi details and don't get back to you to give them you
Positive section of review
Stayed here a few times now, nice modern hotel with an underground station just over the road. Always very helpful staff
Negative section of review
Everything was fine
Positive section of review
Good location. Shops and bus stops nearby. Plenty of places to eat out in Haltwhistle.
Positive section of review
Breakfast was ok. Parking outside the hotel with a cheap £2 voucher was spot on..
Negative section of review
Our experince was not plesant from the first min we checked in. Room offered was a little run down. Ripped net curtains, windows painted shut, also a lick of paint ( im in the trade, wouldnt have gone a miss. ) But the main issue was on arriving at the room, the room opposite was occupied by drug users who were smoking joints in their room. How staff never smelt the drugs is beyond me. Turns out drug users had been there for a few days prior to us arriving. The whole corridor stunk. Staff wanted us to stay in that room opposite theres. Saying they were going to air the room. How? Windows would not open. Eventually they kicked the drug usees out, who were still smoking drugs when they knocked on their door after we comlained. Ok eventually they moved us to to another room. This room was slightly better, but had same issues , painted windows shut and ripped, very old net curtains. That was the plus. Ok not all staffs fault. But the smell should have attracted staffs attention straight away. Well before we arrived. Why didnt the smoke alarms within their room or in the corridior not go off due to them smoking??? A little worrying, dont you think?
Positive section of review
Location and overall accomodation It was very clean and modern. Recommend
Positive section of review
It is situated in a quiet part of the city. 5mins walk to train station.
Negative section of review
Rooms are a bit small and walls are a bit thin.
Positive section of review
host could not have been more helpful.
Positive section of review
It's a very nice and Clean place
Negative section of review
Road works outside
Positive section of review
Spa. Size. Location
Negative section of review
Little shabby outside. Breakfast too expensive and surcharge on alternative options.
Positive section of review
Very good