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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I didn't like anything, I have stayed here many times over the past 10 years, its never been great but its convenient for business, this is the first time as a B&B Hotel, was previously known as the Penta. On arrival wanted to have a Zero alcohol drink in the bar, they did not have a single zero alcohol drink in the hotel. They have taken crisps of the bar menu but found me a packet in a store room. For the Continental choice was poor, only salami as cold meats, and only 2 slices on display on both days I stayed, there was a choice of two cheeses and that was it plus, some fruit, small white mini rolls were hard and stale on the inside and inedible. There was plenty of sweet pastries and a cake, but who wants sugary things to I was on a two day business trip so breakfast is an important start to the day - I can only speak about a continental choice of breakfast as I do not eat a cooked breakfast.
Negative section of review
This is the worst stay I have ever endured staying at the now known B&B, previously the Penta Hotel. My bathroom had a strange smell in it, when I arrived, but after a long day travelling and very tired I chose to overlook it. I discovered in the morning when the shower steamed up the bathroom, the smell I smelt the evening before now smelt on men's urinal/ men's toilet. The shower area was absolutely filthy with black mold spores all over the flooring in the shower area, I had to wear flip flops in the shower, fearful of standing on the mold and contaminating myself with mold and paint peeling from the bathroom door. It is absolutely disgusting that B&B were offering that room 202 as accommodation. I made my complaint which I considered serious to reception the morning after my arrival, as I was only really made aware of the appalling state of the bathroom when I went to use it. I reported it to reception, the lady came to me at breakfast and said they would move me, at no time did any manager or duty manager come and see me, or investigate the room in my presence . On my return to the hotel after my meetings in the day, I was given the key to the new room, no one offered to help move me, the bedroom was 202, it hadn't been cleaned at all, the bathroom smelt worse than when I left it in the morning, with no attempt by housekeeping to clean it. At the end of my stay not one person from management came to see me to apologise or refund the first night of my stay, they offered a meal in restaurant as compensation which I could not take up and wouldn't have, considering the room cost £140+ hardly compensation for a room that was detrimental to my health.
Positive section of review
We had an incredible stay at this luxurious 3-bedroom apartment! It was very spacious and beautifully designed, perfect for large group. The fully equipped kitchen and having a washing machine was a huge convenience. We really appreciated the thoughtful touches, like the complimentary water bottles, toiletries, coffee and tea. The beds were incredibly comfy and warm, providing a restful night's sleep for everyone. With two bathrooms, we never felt rushed in the mornings. The fast Wi-Fi was a fantastic bonus, keeping us connected throughout our stay. Overall, this apartment exceeded our expectations, making it an ideal choice for families or groups. We thoroughly enjoyed our time here and can’t wait to return!
Negative section of review
none
Positive section of review
Comfortable & stylish room. Great view of the harbour, right in the middle of town. Staff were all welcoming and helpful (slightly slow process to check in but it was very busy). Breakfast very good. Would happily stay again.
Negative section of review
No parking, but that's what you get staying in a historic building by the harbour. There's a long stay/overnight car park 5 minutes' stroll away so not a problem - would be helpful to include details in the booking email in case people don't know the area.
Positive section of review
Spotlessly clean, very comfortable & full of character. Breakfast was great - set us up for the day! Staff very helpful when I asked for anything.
Negative section of review
Nothing.
Positive section of review
Not worth the money I paid for 1 night for sure. It costed me €201. My fault, I'll be more caereful next time when selecting an accommodation.
Negative section of review
Not worth the money I paid for 1 night for sure. It costed me €201. My fault, I'll be more caereful next time when selecting an accommodation.
Positive section of review
The location was perfect for both town & beach. The apartment was spotless & had everything you could want.
Negative section of review
There wAs nothing that could have been improved in my opinion.
Stonham Aspall, United Kingdom
Positive section of review
Excellent spot, to tour Norfolk,Suffolk & Essex. Spotless facilities, everything you could need is here.
Negative section of review
As an OAP, could do with a handle in the Shower ( personal problems ) Sofa a little uncomfortable, ( this is of course also a bed, a common problem with these particular items )
Positive section of review
Loved it. Beautiful room and highland cows are bonus. Locality is amazing.
Positive section of review
Location very convenient for seafront and town. Private parking.
Negative section of review
Generally needed repairs and decorating. For example bedroom blinds completely unusable and balcony in terrible state.
Positive section of review
There was really clean