Booking.com reviews - Verified hotel reviews from real guests

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1

It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2

Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3

And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Top countries

United Arab Emirates

Remal Hotel
- “Modern and the staff were really always please to help”
Australia

Crowne Plaza Surfers Paradise, an IHG Hotel
- “I really like that the room service is 24/7. The food was fantastic and very fast to arrive. The parking was easy, staff were lovely, rooms were sensational. Bedding very comfortable and the bath tub was perfect.”
Brazil

Hotel Pousada da Mangueira
- “It's a nice place to stay close to town. The hotel has all the facilities need for your stay.”
Canada

Tilby's Rainbow Cottage
- “Nice and cosy cottage with an excellent sea view and perfect equipment.”
Germany

Kloster Malgarten
- “It’s simply amazing! Such an old building with a soul, restored and redecorated in the original style. The heart of the owner and his persistence created a one of a kind place. I felt welcome and could relax and de-stress and I lingered for hours not wanting to leave this place.”
Spain

Sercotel Amister Art Hotel Barcelona
- “We had booked a king double as two individual travellers . We asked for two singles if possible and we’re given a great room with sofa bed made up .”
France

Holiday Inn Resort le Touquet, an IHG Hotel
- “The rooms very lovely with every facility including iron and ironing board. Staff were exceptionally welcoming, especially the assistant maître d' (Jean Pierre?). Loved the pool.”
United Kingdom

The Resident Liverpool
- “Location price and cleanliness”
Greece

Folegandros residence/Karavostasi
- “Everything was amazing and I would totally recommend. The house has loads of space inside and out, the kitchen is well equipped and there’s a washing machine and small dishwasher. Upstairs is a great space with a large bed, loads of storage, modern bathroom and lovely balcony facing the harbour. There’s water, coffee and basic supplies provided, Efthymios picked up and dropped off for the ferry plus he helped arrange a hire car and provided maps and advice. The sea, port and shops are very close and Chora and beyond a short drive. All in all it was perfect and I loved my stay.”
Indonesia

Lumbung Bali Huts
- “Location and friendly staff”
Italy

L'Aurora Azzurra -Luxury Suites
- “Beautiful and HUGE room. Very well equipped. Helping and very nice hosts.”
Japan

THE KNOT TOKYO Shinjuku
- “Clean and easy to access, couple of minutes walk to the station entrance. Bakery was busy every morning and very good for a quick bite and dash. Queen room was just big enough for 2 large suitcases. Happily stay here again. Water was refilled everyday.”
Malaysia

Hompton Hotel by the Beach
- “We loved everything about the hotel. They had the softest sheets and the fluffiest pillows. Very spacious bathroom. The living and dining area, which were separate from the bedroom, were well equipped. The suite also had a view of the beach that was simply breathtaking.”
Netherlands

Bed and Breakfast Villa Beldershoek
- “Everything was perfect. It may seem too vague, but it is true indeed. Very clean, cozy and well equipped. The bed was really comfortable. Bathroom and great shower. Nice view of gardens, and very good localization between Hengelo and Enschede (15 min from U. Twente). The host was great as well. It was lovely to spend some time there!”
Poland

Leonardo Royal Hotel Warsaw
- “I stayed for 3 nights and was out for a meeting on my last day of checkout, but I was late by 3 hours to reach hotel and finish all formalities. But the reception staff cooperated so well that they understood the genuinity of the problem and allowed me late check out till 3 PM without any charges.”
Portugal

Apartamento Bela Vista
- “Everything you needed was in this apartment It was very clean and modern”
Russia

Menshicov Boutique Hotel
- “hardworking kitchen lady’s delicious breakfasts, cleanliness, rooms, location,”
Thailand

Zenseana Resort & Spa - SHA Plus
- “Clean and humble employees”
Turkey

Costa Bodrum City
- “Very friendly family hotel with all the facilities. Bearkfast was very good”
United States

Jockey Club Suites
- “Amazing value. Perfect location. Absolutely clean.”

Recent reviews

From € 231
Blackbird
London, United Kingdom

Average review score: 9.2
- Positive section of review
  
  The location of the property is excellent - right opposite Earls Court Station which is a perfect station as a traveller as has easy access to Heathrow and also has lift access to all platforms. Despite being in such a busy location the rooms are quiet and extremely comfortable. I absolutely loved the fact that the theme of blackbirds is consistent throughout the hotel - with my room having pictures of blackbirds and even a blackbird tile in the shower. The attention to detail in the room decoration is amazing. Love that each room is given a name rather than a number. A great breakfast is included and it starts early which is convenient whether you are travelling for work or leisure.
Reviewed: 8 June 2024 Stayed in June 2024

Jennifer Australia
From € 376
Curran Gate Luxury Serviced Apartments, Portrush
Portrush, United Kingdom

Average review score: 9.8
- Positive section of review
  
  The apartment we had was stunning. We were on the top floor with views of the ocean, a great football pitch, and part of a golf course. Everything was very modern, clean, and efficient. Our host, Deidra, was fantastic! She addressed every question promptly and kept the unit supplied with all that we needed.
- Negative section of review
  
  We liked everything!
Reviewed: 8 June 2024 Stayed in June 2024

CatAK United States
From € 106
Owls Retreat, Meadowview House
Stoke on Trent, United Kingdom

Average review score: 10
- Positive section of review
  
  The views were stunning and the shepherds hut was nothing but amazing. Hospitality was best we’ve ever had. We will definitely be back. This place is a little hidden gem, and probably the most chilled night we’ve ever had. Honestly no words can describe how beautiful this place is.
- Negative section of review
  
  Gutted we had to leave
Reviewed: 8 June 2024 Stayed in June 2024

Kieran United Kingdom
From € 81
All Bar One by Innkeeper's Collection
Liverpool, United Kingdom

Average review score: 8.8
- Positive section of review
  
  Staying here was perfect for walking to Albert’s Dock, waterfront attractions, shopping and restaurants. We rode the train in to James Street Station which is literally across the street from the hotel. Wonderful location and very comfortable stay for our family!
Reviewed: 8 June 2024 Stayed in June 2024

Kendra United States
From € 218
Whole house in Wiltshire
Chippenham, United Kingdom

Average review score: 9
- Positive section of review
  
  The location was ideal for access to the train station and shops. The house is located in a quiet street and it was clean and had everything that was needed for a break. The host was quick to answer any questions that we had.
- Negative section of review
  
  Nothing
Reviewed: 8 June 2024 Stayed in June 2024

Teresa United Kingdom
From € 95
Mercure Ayr Hotel
Ayr, United Kingdom

Average review score: 7.2
- Positive section of review
  
  Very nice staff, big rooms with a good desk for working and great shower. Spacious with really nice shower gel / shampoo. The breakfast staff and reception especially friendly.
- Negative section of review
  
  A bit tired but they make the most of it.
Reviewed: 8 June 2024 Stayed in June 2024

Lisa United Kingdom
From € 309
Thistle London Marble Arch
London, United Kingdom

Average review score: 7.4
- Positive section of review
  
  Location is excellent executive room size adequate lounge breakfast can improve but not bad
- Negative section of review
  
  check in process and the allocation of the room after waiting 3hrs so that I would get the room I booked and paid. The waiting was not such an issue as I understand the reason but my experience once i went to the room (2n floor corner) was unbelievably disappointing. As an ex-hotelier, I knew how to rectify the situation which it took some time and I did. The frustration though was very high (I can outline more details but will not as I do not want to expose the employees). Furthermore, out of 4 elevators only 2 were working and the other 2 are under maintenance or renewal.
Reviewed: 8 June 2024 Stayed in June 2024

Haris Cyprus
From € 72
ibis Birmingham International Airport – NEC
Bickenhill, United Kingdom

Average review score: 8
- Positive section of review
  
  Great location for the airport, made an early flight very easy and stress free
- Negative section of review
  
  Nothing to dislike. Was ideal for travel purposes
Reviewed: 8 June 2024 Stayed in May 2024

David Australia
From € 27
Generator London
London, United Kingdom

Average review score: 7
- Positive section of review
  
  Location is great, but a little hard to find
- Negative section of review
  
  The female receptionist was very unfriendly, unhelpful and hostile. I had no help from her to find my room. It was the cleaning staff who tried VERY HARD to help me when I was lost and couldn't find my room. The female receptionist seemed bored and like she couldn't be bothered. Very unwelcoming. I know it's a budget hotel, but you need to train your reception staff in good customer service.
Reviewed: 8 June 2024 Stayed in May 2024

Cross United Kingdom
From € 81
Corner House Hotel Gatwick with Holiday Parking
Horley, United Kingdom

Average review score: 8.2
- Positive section of review
  
  Easy access to Gatwick South Terminal.
- Negative section of review
  
  A little too long waiting for a cooked dinner.
Reviewed: 8 June 2024 Stayed in June 2024

Peter United Kingdom