How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
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Dragon Suites Luxury Serviced Apartments at Walker StreetAverage review score: 9.4
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Positive section of review
Really loved the suites, they were very clean, spacious, walking distance to cafes, bars, restaurants. The interiors of the suites are beautiful. The communication with them was seamless and very prompt. They were super helpful in storing our bags before check-in time and super prompt on replying to msges. Would highly recommend staying here. The only thing we missed in the room were whisky glasses (considering we were in the land of whisky)
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The New Inn by RoomsbookedAverage review score: 7.1
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Positive section of review
Fantastic experience, staying in such an amazing old Inn. Loved seeing the seagull with her 3 chicks on the roof right outside the window of our double room. The single room was atmospheric, with its old black timbers.
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Negative section of review
Nightmare driving round the inner ringroad 5 times, using Google maps, to try to find it. They could have given better instructions. The receptionist was friendly but there was no way to call her when she was not behind the desk. I had to wander around and one of the people drinking in the courtyard asked me if I needed help, then fetched her. I was asking for more milk as there were only 2 little cartons in our room. It could have been inconvenient having no electric sockets, eg for a phone charger. The light above the washbasin didn't work. MAIN PROBLEM - it was the most uncomfortable bed I've ever slept on. I like a firm bed, but I could feel all the mattress springs, like lying on a metal grid, plus a very uncomfortable little plastic rod was attached to the top of the mattress, just under my hips. If they can't afford new mattresses, surely they could at least provide a padded mattress cover.
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The Turks HeadAverage review score: 8.8
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Positive section of review
Very friendly staff.Excellent location and room was very nice with all the facilities needed:coffee machine iron etc and bed was very comfortable.
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Home In CoventryAverage review score: 9.7
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Positive section of review
The property was situated close to the hospital where my wife's terminally ill father was staying. This was the only positive.
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Negative section of review
To give some context, my wife and sister has just arrived in UK from NZ, as they were visiting their terminally ill father. The door lock broke when my wife left the building; it took several people half an hour to access the property by breaking the door itself, as my wife and her sister's luggage was trapped inside. The fridge didn't work, the property hadn't been cleaned from the previous guests, and the garden looked like a rubbish tip. This is the worst property and experience on Booking.com we have ever experienced. I would like to send photographs to Booking.com, as proof of this property's poor condition.
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Holiday Inn Express St. Albans - M25, Jct.22Average review score: 8.5
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Positive section of review
Modern bright hotel with pleasant helpful staff,especially Jess on reception, in a excellent easy location to central london
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Negative section of review
No leisure facilities or separate child play area
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The Abbey InnAverage review score: 8.2
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Positive section of review
Nice beer garden/ courtyard area. Could order food downstairs. Decor in room was nice.
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Negative section of review
Ordered and paid for a cappuccino (coffee machine present) was given an instant coffee with froth on top :( The whole place smelt very bad. The stairwell was a different smell to the corridor and the room had been recently painted and the fumes in there were very strong. Some of the staff were friendly but there was no real attempt at any customer service.
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Bermuda Haven 124, Hemsby - Two storey, three bed chalet, sleeps 7, pet free site, onsite entertainment
Great Yarmouth, United Kingdom
Average review score: 8-
Positive section of review
It was spacious and had alot of parking, was quiet at night
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Negative section of review
The swimming pool has shut down and did not get informed when booking and on the website still says its open, kids entertainment is poor, the shop shuts quite early. No park for the children and nothing to do onsite for the kids. When we arrived, before we could do anything we had to wash up everything as it was left dirty and greasy, the plates had food still on them, the utensils had food still stuck to them, when we opened the fridge water came out of it from the freezer compartment as it had defrosted and the smell was disgusting, when we arrived there is a book where people have wrote in and a few have said the same. The bedroom drawers in one of the bedrooms is broke and can't use. In the bathroom there is mould around the bath which has not been treated.
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Cockhaven Arms
Bishopsteignton, United Kingdom
Average review score: 8.8-
Positive section of review
All staff were very friendly and engaging
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Negative section of review
Ground floor disabled room
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Holiday Inn Oxford, an IHG HotelAverage review score: 8.3
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Positive section of review
Very clean and near to the city centre
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Negative section of review
Not a dislike just a little niggle that the air con didn’t work and room got a bit warm. We did mention it to the lady on reception and she said it would be taken care off.
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Hillhaven Bed &BreakfastAverage review score: 9.3
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Positive section of review
Excellent.
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