1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Amazing breakfast plenty of choice. Location perfect for the airport. Bed was really comfortable. As we didn’t arrive until very early hours we were extremely tired but our room snd paperwork was ready for us to be able to get straight to bed. Our check out time was extended to 12 midday to enable us to have a decent amount of sleep- the staff on reception were so welcoming at 3.30 in the morning-thank you.
Negative section of review
No issues whatsoever.
Positive section of review
Very convenient for public transport, just minutes away from Hammersmith station and Shepherd’s Bush. The staff was friendly and very helpful, accommodated all my requests and allowed us to check in late without surcharge. Beds were comfortable and from our room (ground floor, number two) you couldn’t hear the street noise, so we could rest well at night.
Negative section of review
In the shower, the water took a while to warm up, but it wasn’t a big issue and it was nice and hot when you got in!
Positive section of review
Lovely hosts that made us feel welcome in their beautiful home. We had a very comfortable stay in the super Lavender room. The breakfast was excellent. Cooked breakfast while we had our fresh fruit and cereals. Would highly recommend. Thank you
Positive section of review
Great location, good breakfast, pleasant staff. Rooms need updating, but if you can see past this, it's good value for money. I would definitely book again!
Positive section of review
The location of the hotel was spot on and the breakfast was excellent. The staff were pleasant and helpful.all in all a great stay.
Negative section of review
A ground floor room
Positive section of review
Lovely bedroom, comfortable and clean. Staff great. Breakfast good
Negative section of review
One toilet roll. No glasses in room. No glass in bathroom. No ironing board available
Positive section of review
Location was excellent and rooms were a great size
Negative section of review
Only 2 tea bags and no biscuits in the room
Positive section of review
Close proximity to abba arena
Negative section of review
The room didn’t match the online photos , our room 205 was a triangular shaped room which was very small , struggled to walk round bed , and the drain smell from bathroom was awful had to keep the door shut , so no not good but ABBA was great !!
Positive section of review
Easy to access
Positive section of review
Nice park
Negative section of review
Absolutely shocking customer service. They won’t get back to me about my stay on booking.com or through direct email. Bathroom was dirty, mirror not cleaned. toilet didn’t flush so then we had to go downstairs to use the toilet in reception as we were a family of 4 staying in one room. That toilet also didn’t flush. We informed night staff and staff in the morning. The tv was also infront of the sofa bed not the double bed so you couldn’t actually watch tv in bed as it did not tilt in the direction either. My family and I have been staying at this hotel multiple times each year but will not be returning.