1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Within easy reach of the city center by bus. Good size apartment, friendly staff. Free, secure parking. Supermarket right next door.
Negative section of review
Noise from the traffic (busy road right in front) In particular the kitchen and living room were not particularly clean, the floor was sticky, etc. The apartment needs a thorough deep clean .
Positive section of review
A large, clean and spacious modern property only a 10 min walk from the tube. Easy self check in with everything we needed.
Negative section of review
Only one car parking space for 7 of us.
Positive section of review
In the heart of Castleton yet own parking. Room with a view. Lovely friendly bar staff.
Negative section of review
Bathroom shelf needs to be repaired but it was Sunday and can be hard to get workmen out.
Positive section of review
Breakfast was good, staff were helpful at breakfast, but not available at other times
Negative section of review
Wifi very poor. Shower overflowed the tray.
Positive section of review
Good location, convenient for the end of the tram line into the city center.
Negative section of review
The host made no contact prior to our booking. I had to contect them on the day of checking-in to ask for information on how to collect the keys and got no response after multiple attempts. By change I bumped into the cleaner who handed over the keys in person but the host provided no information on how to use the lockbox where the keys should have been stored. If I had not run into the cleaner as they was leaving I would not have been able to access the property. I still have not received any contact from the host. Property is also run down and a bit neglected. Other reviews report the same :(
Positive section of review
clean room, comfortable bed, easy to understand and use checking process
Negative section of review
The shower over the bath could do with a screen to prevent the windows sill flooding.
Positive section of review
Convenience for T2 and the rooftop view of the runways
Negative section of review
The room is tired, it hadn’t been well cleaned and the price really doesn’t match what you get. The carpet shows worn patches, the skirting was damaged, there were stains on the wall under the TV, the internet would drop out so the TV would freeze, the bathroom bin hadn’t been emptied. All the food prices are different to what is displayed online too. I get it’s London and Heathrow, but £25 for that burger? Come on. That’s insane.
Clacton-on-Sea, United Kingdom
Positive section of review
Clean and very comfortable
Negative section of review
We got there and booking.com messed our room up I asked for a twin and got a double. The kind staff changed our room for a family room
Positive section of review
Lovely location
Negative section of review
Tennis court needs a bit of upkeep.