1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I had a very stressful train due to getting onto the wrong train, eventually upon arrival I was seen by a lovely lady on reception I didn’t catch her name (gutted) she was Asian and wore a black scarf wanted to point her out as her attitude was amazing so friendly, smiley, kind, told her what happened and I was given a glass of Prosecco (my favourite) kids were offered juice, after settled in we went to the bar for a free drink this lady had given then headed out back down to reception to ask where things were yet again so friendly and kids and myself were given an ice lolly! Such a great customer service even my children mentioned what a good response it made such a different. Just also want to thank the staff for putting balloons and a banner for my son’s birthday also left some little chocolate and made a wee dog out of balloons he was so happy! Definitely would stay there and recommend it!
Negative section of review
Nothing
Positive section of review
Easy check in at reception. Very obliging staff if we requested anything for the room like extra towels. Room service was fast. Great location near Victoria station. Reception areas and bar lovely. 24hr room service is convenient.
Negative section of review
Our room was not like what was shown on booking.com which was disappointing. There was plenty of room and storage but was outdated and the bathroom and kitchen needed upgrading. Again, wasn't as nice as the photos and we felt it was misrepresented a little.
Positive section of review
The location is excellent and the room was clean with a modern design. The bathroom was a decent size and very clean. The foyer was very inviting and made a good first impression.
Negative section of review
The room was relatively small and the view was not the best. We did didn't have an iron in the room and were told that there was an ironing room on each floor. However, there was not on on our floor so we had to trek up to the floor above and then back down with our wedding attire in tow.
Positive section of review
Great location nestled right on the river. Spectacular scenery. Great staff and exceptional breakfasts.
Negative section of review
Nothing.
Positive section of review
Plenty of choices to choose from. Location fine. Opening times excellent for a early start.
Positive section of review
Fantastic location and a wonderful service. We’ve had a big room with a large bathroom.
Negative section of review
No night table/stand by the bed, no wardrobe/cupboard to put the clothes (there were some hangers on the wall though
Positive section of review
A very nice warm and friendly hotel with very helpful staff.
Positive section of review
Lovely owner, great location, comfy bed
Negative section of review
I liked it
Positive section of review
Azik doing a great job at reception
Positive section of review
Modern, clean