1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location is great, keys were easy enough to collect from a relatively nearby cafe. Bed was comfortable, the pillows a little thin for us. Facilities were good. We would stay again.
Negative section of review
The property was generally clean despite some dirty plates. Shower drainage wasn't the best. We found the property to be a little cluttered as mentioned by previous people. The stairs the bed are interesting but you get used to them, not suitable for elderly or impaired.
Positive section of review
Perfect location as we were visiting Kew Gardens. Also very easy to get to Heathrow or into London by tube. A quiet peaceful location but handy to everything.
Positive section of review
The sitting room, kitchen and bathroom was amazing, I couldn’t complain at all. Great amenities, had Netflix too.
Negative section of review
The bedroom. There was a mouldy smell i couldn’t sleep in there, couldn’t be masked with a perfume. The mould was on the wall which had been attempted to been scraped off. Behind the headboard which was not touching the wall was also very dusty. This was seen because of the mouldy wall. If it wasn’t for the blow up bed I don’t know what i would have done
Positive section of review
Good reliable, comfortable hotel. I’ve stayed there before and would stay there again.
Negative section of review
The lack of hot breakfast this time was disappointing. The continental breakfast provided was a bit ordinary. For example we stayed five nights and there were the same pastries and foods available every single day.
Positive section of review
Clean and tidy as well as good location.
Negative section of review
This is the second time I cannot get the key while check in.
Positive section of review
Breakfast ok and location was v. Good.
Negative section of review
Room was serviced poorly, eg beds were not made up properly and used glasses not cleaned or replaced.
Positive section of review
Left too early to have breakfast.
Negative section of review
Unable to get an evening meal. Difficult to book in as Inn was closed.
Positive section of review
personmel at the reception desk
Positive section of review
Staff were polite
Negative section of review
room was cold, heating reported on day 1 as not working, not fixed during stay, windows had mould around them, shower head leaked, smell of toilets at the reception/lift area