1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had room 8, which was large with a very nice bathroom. The room was at the back of the hotel overlooking the garden and was quiet, as it had no room above or below. The room is spacious and the beds are very comfortable. The hotel is quite far from the city centre, but buses into the city stop outside and run frequently.
Negative section of review
Everything was up to scratch. We didn't eat at the hotel.
Walsham le Willows, United Kingdom
Positive section of review
The property was clean and comfy and perfect for our weekend at Snetterton for the BTCC, was out all day but lovely to have a comfy place to come back to in the evening, enjoyed the chocolates and the supplies that were left, very appreciated
Negative section of review
Nothing
Positive section of review
We had a fabulous time here, lots of space and everything presented beautifully. A real home from home, plus a swimming pool! Great communications, easy to find and such a peaceful location all added to the experience. 100% recommended!
Negative section of review
Only wish we'd had more time to spend here!
Positive section of review
Super clean, large kitchen which was also super clean. One shared bathroom which was no problem when i stayed. Again clean and tidy. Simple and clean place. I will defo stop again if in the area.
Negative section of review
Bed just a little soft for me but still a good nights sleep
Positive section of review
Very helpful receptionist who also ordered taxi for myself and 2 friends to go to and from Town Hall Dudley.
Negative section of review
If they had offered earlier check in time for a fee as had arrived early so had to wait 2 hours till check in. Would be a bit of extra revenue for them as Travelodge charge £10.00 which I would have gladly paid.
Positive section of review
I liked the property, wonderful premises, good location, the staff in the breakfast room very helpful
Negative section of review
I had the misfortune to be checked in by Fleur, who is a manager of the reception, who was not in a good mood and decided to "manage" me the same way that she manages her staff, for whom I feel sorry as they are charming people. She engaged condescendingly and was not interested in the slightest what I had to say about my stay in Cambridge, as she wasn't listening, although she asked all the "right" questions. Ultimately, she made a mistake with my billing as well, which I had to amend with her colleagues the next day, who were way different from her, and I feel sorry if they have to work under such management. After all, if their manager can allow herself to treat a customer like that upon arrival, how does she treat her subordinates? I also wonder how you get to a managerial position in hospitality without the ability to handle customers appropriately. Thankfully I can't fault any of the rest of the staff, they were impeccable.
Positive section of review
only complaint beds not comfortable everything else perfect
Negative section of review
beds
Positive section of review
Beautiful old hotel which has been well maintained.
Negative section of review
Very noisy on the city side, took me quite a long time to get to sleep what with live music and city revellers
Positive section of review
Location, food, staff, large rooms
Negative section of review
Top floor rooms, kept hitting my head on angled ceiling
Positive section of review
Breakfast 10/10