1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nothing! We were unable to access the property as it was a scam. The owners number was invalid and we were unable to find anyone at the property. Some had travelled by train and some by car for a weekend to see two gigs. We had luggage to drop so had to find alternative accommodation asap. We had to pay £300 for one night and £200 for the second. Including excess travel and parking costs I had to spend in excess of £600. I expect Booking.com to fully reimburse me and refund my booking costs also.
Negative section of review
The whole experience. I was scammed and I am disappointed in Booking.com that they do not vet the property beforehand.
Positive section of review
The hotel was right on the waterfront and we had ocean view rooms. It was walking distance to lots of cafes and restaurants and good walking track for prams wheel chairs. We loved sitting on the veranda having coffee or drinks.The live music on the pier with food available was great.
Negative section of review
The breakfast manager was grumpy but other staff were lovely. Parking was terrible and they sold us a parking ticket that we couldnt ever find anywhere to park.
Positive section of review
Location good as close to M4 and had no issue with the staff. Good that it had free parking on site (though I think this has changed now).
Negative section of review
The room was poor. It was not clean and was very used, old and in need of a refurb. We were very uncomfortable the whole time, the bed sank when we sat on it. Room needs attention. Had already booked to go back as was staying in the area again, and didn't return as felt so uncomfortable, needless to say we have not heard back from the property regarding a refund.
Positive section of review
Nothing was as expected or as requested Very small congested rooms Not kid friendly at all
Negative section of review
Nothing was as expected or as requested Very small congested rooms Not kid friendly at all Didnt give rooms close to each other although previously requested The plank on the kids bedside is so dangerous that its prone to get kids head hit
Positive section of review
Great location, great breakfast, friendly staff, eccentric interior design
Negative section of review
Rooms are tiny, outdated, and not so clean
Positive section of review
The location is stunning and within easy reach of Alton Towers
Negative section of review
The room was extremely tired and dated although the bedding was clean. There was an awful lot of mould in and around the shower which was completely disgusting and unacceptable. I reported this to staff but they didn’t seem to be in the slightest bit concerned or apologetic.
Positive section of review
Room was available early, which was much appreciated.
Negative section of review
Good location.
Positive section of review
Comfortable and clean bedroom Fantastic location
Negative section of review
Other guests had left a sink full of dirty dishes but as we only used the kitchen to fill a water bottle, it made little difference to us.
Stansted Mountfitchet, United Kingdom
Positive section of review
All as expected.
Negative section of review
Payment to drop off passengers Payment to drop off passengers Payment to drop off passengers Payment to drop off passengers
Positive section of review
Great location
Negative section of review
Nothing