1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Claire was an exceptional host and looked after us really well. Rook Lane House is conveniently located close to town with private parking making it perfect for exploring Frome on foot. Our room was comfortable, quiet and spotlessly clean.
Negative section of review
Nothing
Positive section of review
Close to train station. Away from the busy main roads so fairly quiet. Standards up to expectations from other Ibis hotels stayed in.
Negative section of review
Security staff caught me off guard and made me feel defensive when asking to see my room key after coming back to hotel at around 11pm after a concert. Maybe get them some Ibis uniform too so they are instantly recognisable to guests so they know they are there to help - they were wearing dark clothes and were stood outside of the hotel by a large group of people in the entranceway so felt like I was being approached by a stranger when I just wanted to get back inside to my room.
Positive section of review
Good contact with owner replied very quick to our messages, and helpful sorted street parking permits
Negative section of review
Could done with a better clean and poor hot water 💧 but that's all everything you could need was supplied
Positive section of review
The bar was fantastic and really welcoming. The rooms were clean and fine. Check in and out was easy.
Positive section of review
Good location with ample free parking. A good and comfortable base for exploring Portobello.
Negative section of review
The communal areas smelt quite badly (though this didn’t permeate the apartment itself). I wouldn’t say it is “beach front” as it isn’t on the actual front, though only a 2 minute walk.
Positive section of review
Quiet Location in centre of Knightsbridge. Social reception area. Friendly staff
Negative section of review
Bed linen inferior. I was cold in the night. Blinds let light in so sleep difficult to get to sleep. Noise of radio through wall next door. No shower caps so i couldnt use the overhead shower! No bin in the bathroom. No where to plig your phone in next to you in bed.
Positive section of review
The keys were hard to access and concierge didn't know.
Negative section of review
Cramped feel and in two floors
Positive section of review
Breakfast was fabulous, the room was very comfy.
Positive section of review
Very quiet
Positive section of review
Very clean
Negative section of review
Very noisy and shower hot then cold.