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Positive section of review
The hotel was better than some comments found on the web. No problems with clenliness, hot water, staff etc. etc. May be I was jut luckey but no compliaints at all. What I liked most was the location close to beautiful Hyde Park. There were loads of reasonable restaurants and shops near the Queensway tube station about 8 minutes away. The nearest tube is Lancaster Gate but there are not many shops nearby. There was a 24 hour nice coffee service in the lobby which was a great relief after a long walk in the park. There was a decent espresso coffee machin in the room as well.
Negative section of review
Distance from Paddington station was bit of a drag but bearable one. On foot it was about 10 minutes but if you had a large suitcase, it is a distance you wouldn't want to walk, and yet you won't be popular with a cabby as it would be too close for him/her. The hotel was converted from old apartments, so there were unusual steps everywhere so you wouldn't enjoy the struggle with large suitcases.
Positive section of review
Location is close to the railway station but we did not hear any railway noise. Also close to the shopping and dining facilities. Breakfast was lovely as was the staff.
Negative section of review
The weather might have been kinder.
Positive section of review
The size of the room was as expected for a Luxury Triple Room with a Jacuzzi Bath. Cooked breakfast was well prepared and served in a timely manner.
Negative section of review
Self-check-in was not appropriate at a B & B. Never experienced this anywhere before. Gave the impression that it was a "boarding house". The departing guests with luggage walk past guests at breakfast to get to the exit door. Power points in the bedroom room are not appropriately placed. The bathroom was dark, partially due to blown bulbs. The toilet cistern is not attached to the wall. The jacuzzi did not have any grab bars to assist with entry and exit - very dangerous to use. Toilet roll holder? The heated towel rail in the bathroom was inoperable and loose from the wall. No chair(s) in the bedroom room. Furnishings in a poor state- water stains all over the dresser etc. The wardrobe door is unable to be opened due to the carpet being too high. The beds are most uncomfortable. The breakfast room serving bench was untidy and not regularly cleaned over breakfast. The room was booked as a "Luxury Triple Room with Jacuzzi Bath". It was certainly not a "luxury" room. Only one staff member who appeared to be trying hard to do everything. Not priced appropriately.
Newcastle upon Tyne, United Kingdom
Positive section of review
Excellent location next to station. Friendly and helpful staff. It is a beautiful historical building.
Negative section of review
Nil.
Positive section of review
Great location, everything was within walking distance. Lovely stylish property
Negative section of review
There are two flights of stairs to access the bedrooms and lounge. Which is common but elderly folk might struggle
Positive section of review
Great location and easy access to the tube , great staff and very friendly
Negative section of review
Booked a twin room only to be told that the hotel was overbooked and ended up with a double bed and a camp bed, also used free cancellation and hotel took the money the day before it was due
Positive section of review
Plenty of choice. Nicely presented.
Positive section of review
Nice staff , good value , clean
Negative section of review
Not a dislike , couldn’t work heating in room was to hot , but I never asked
Positive section of review
Everything and great location
Negative section of review
Leaving
Positive section of review
The location
Negative section of review
It was disgustingly dirty