Booking.com reviews - Verified hotel reviews from real guests

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1

It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2

Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3

And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Top countries

United Arab Emirates

The Ritz-Carlton, Dubai
- “Everything was exceptional, customer service was on point and hotel is wonderful. I would like to return.”
Australia

Crowne Plaza Surfers Paradise, an IHG Hotel
- “I really like that the room service is 24/7. The food was fantastic and very fast to arrive. The parking was easy, staff were lovely, rooms were sensational. Bedding very comfortable and the bath tub was perfect.”
Brazil

Vila dos Poetas - 02 quartos - GD
- “This accommodation is one of the best places I have ever stayed. It is directly on the river, and you have beautiful sunsets that you can enjoy while making a barbecue. Guilherme the host is superb and always helping if they are question or any problems arise. The breakfast is extremely good with a lot of options and they bring it to you whenever you like. I would have loved to stay even longer here. Thank you”
Canada

Tara Vista Inn
- “It was clean. We arrived late, and someone was waiting for us. Check-in was quick”
Germany

Kloster Malgarten
- “It’s simply amazing! Such an old building with a soul, restored and redecorated in the original style. The heart of the owner and his persistence created a one of a kind place. I felt welcome and could relax and de-stress and I lingered for hours not wanting to leave this place.”
Spain

Sercotel Amister Art Hotel Barcelona
- “We had booked a king double as two individual travellers . We asked for two singles if possible and we’re given a great room with sofa bed made up .”
France

Holiday Inn Resort le Touquet, an IHG Hotel
- “The rooms very lovely with every facility including iron and ironing board. Staff were exceptionally welcoming, especially the assistant maître d' (Jean Pierre?). Loved the pool.”
United Kingdom

The Resident Liverpool
- “Location price and cleanliness”
Greece

Diapori Suites Hotel
- “the service and the stuff were very good...the breakfast was amazing and we really enjoyed our stay there.the views and location was great.”
Indonesia

Lovina Beach Hotel
- “The hotel was fantastic. Free breakfast. Beach access. Friendly staff. Clean and comfortable room. I'm going to stay there again when I'm in the area.”
Italy

L'Aurora Azzurra -Luxury Suites
- “Beautiful and HUGE room. Very well equipped. Helping and very nice hosts.”
Japan

Smart Stay SHIZUKU Shinagawa-Oimachi
- “I have stayed twice at this property once when I first arrived in Japan and once when I left. The staff is amazing, helpful and they answer to all your query. The property is spotless and the rooms are quiet. They provide all amenities for ladies. You have a onsen to enjoy and also a sauna. The lounge are has shelves of manga and you have of course TV. Absolutely recommended.”
Malaysia

LESTARI INN RESIDENCE
- “Spacious room and staff-friendly so helpful !”
Netherlands

Best Western Plus Grand Winston
- “It is what I would expect from a Best Western”
Poland

Art & Garden Residence
- “Good location for the old town. Extremely helpful receptionist, Mia. Comfortable bed, good sized room, shower easy to use, breakfast very varied in a calm restaurant. All together would thoroughly recommend.”
Portugal

Alojamento Amélie - Apartamento
- “We loved everything about the property. A lot of effort has gone into it and I really appreciated the cleanliness and the facilities: fully stocked kitchen, washer, awesome lighting options, 2 bathrooms, nearby parking and more! The location is within 5-10 mins of 2 large supermarkets, 5 minutes from a lovely green space, and the same for the historic centre. Tip: If you are struggling to get hot water from the bathroom tap adjoining the bedroom, simply turn the shower on for a few seconds and you will get hot water from the tap. We really enjoyed our stay. Amelie is a fantastic host. I don't think we have stayed anywhere better. Thank you so much.”
Russia

Menshicov Boutique Hotel
- “hardworking kitchen lady’s delicious breakfasts, cleanliness, rooms, location,”
Thailand

Jurockotel
- “Clean, very nice staff, owner very friendly man! Staff was very friendly. I saw the reception lady really hard cleaning the bathroom, my compliments. I Will go back there next time”
Turkey

Adonis Hotel
- “I’m he whole experience was amazing the hotel staff are fantastic and nothing was too much trouble”
United States

Jockey Club Suites
- “Amazing value. Perfect location. Absolutely clean.”

Recent reviews

From ₪ 905
Kildonan Lodge Hotel
Edinburgh, United Kingdom

Average review score: 8.4
- Positive section of review
  
  I literally fell in love with this place. The decoration is vintage and I felt home. it made the stay more exciting. Beds are comfortable and you have a nice shower. The place is safe and the staff is good.would definitely stay here again
Reviewed: 6 June 2024 Stayed in June 2024

Isabel Turkey
From ₪ 379
Cambridge City Studio
Cambridge, United Kingdom

Average review score: 7.9
- Positive section of review
  
  the apartment we stayed in was not in the photo, it was small but comfortable, everything we needed was there except shower gel and shampoo
- Negative section of review
  
  very thin walls, absolutely everything could be heard from neighboring rooms
Reviewed: 6 June 2024 Stayed in June 2024

Daria United Kingdom
From ₪ 597
Caravan At Haven Lakeland
Grange Over Sands, United Kingdom

Average review score: 4
- Positive section of review
  
  Location: it is inside the Heaven Lakeland with all Haven facilities within short distance and feeling of staying in Haven Caravans
- Negative section of review
  
  The whole experience of this booking was beyond least expectation. The landlord didn’t provide any arrival instructions or any communication prior arrival. The security guards at entry could not find the booking. The contact provided by booking.com didn’t answer the phone for numerous times. After that guards suggested to go to Haven reception who might be able to help. I then went to the reception and got my key for 48 Derwent. The time of our key collection was about 15:30. Despite our check in was indicated as 10 AM when we went to the property after collecting the keys at 15:30 the property door was open and someone was clearing previous guests stuff from the property. When they saw us they left the property open for us. When we entered the property its condition was not very good. Floor was dirty, no bedding on the mattresses, used towels were left for us, duvets were without cover and odour from previous use was still there. There was no hot water and when we turned on the boiler it caught fire. The front panel of the boiler was broken and the fire was burning the plastic part of the front panel. After this incident I called the landlord so many times but no answer. I then called booking.com as it was a matter of fire safety. Booking.com got hold of the contact and said the landlord will contact me. Later I received a text asking about the problems. When I explained about the boiler and other problems he didn’t take any action and said he will send someone first thing next day to fix the boiler. We were left without hot water and a dangerous boiler which could make a catastrophic accident anytime. The next day I send a text to the landlord early in the morning to ask if anyone was coming. As usual no response whole day and no other resolution i.e.: arranging the missing bedding and duvet cover.
Reviewed: 6 June 2024 Stayed in May 2024

Md United Kingdom
From ₪ 379
Wessex Hotel
Street, United Kingdom

Average review score: 7.1
- Positive section of review
  
  Great location with superb parking. Lovely staff at breakfast and fantastic eggs!
- Negative section of review
  
  Smelly room with a poor mattress on one bed in the twin room. Lift was out of order and we saw lots of elderly people with walking sticks trying to struggle up and down the stairs
Reviewed: 6 June 2024 Stayed in June 2024

Niamh Ireland
From ₪ 659
The Inn on Loch Lomond
Luss, United Kingdom

Average review score: 8.1
- Positive section of review
  
  The staff was excellent. The car parking.. The service was excellent..
- Negative section of review
  
  The cleaning of the bathroom was poor. The underneath of the toilet seat had urine staines, the shower mat was rolled up and left at the side of the toilet with the toilet brush, ( very unhygienic) . I informed a member of staff but she wasn't bothered, So for a executive suite it was poor.
Reviewed: 6 June 2024 Stayed in June 2024

Caldwell United Kingdom
From ₪ 256
Burnthwaite Farm B&B
Wasdale, United Kingdom

Average review score: 9.5
- Positive section of review
  
  Everything is perfect and the view is fantastic!
Reviewed: 6 June 2024 Stayed in June 2024

Arthur Hong Kong
From ₪ 280
Motel One Newcastle
Newcastle upon Tyne, United Kingdom

Average review score: 8.7
- Positive section of review
  
  lobby was very nicely presented
- Negative section of review
  
  room was basic and out dated for the money towels were hard room was tiny needs a lot of TLC to this hotel - only main areas modern and nice
Reviewed: 6 June 2024 Stayed in May 2024

Laura United Kingdom
From ₪ 478
The Queens Hotel
Penzance, United Kingdom

Average review score: 7.7
- Positive section of review
  
  Near town, easy parking
- Negative section of review
  
  Building is okay
Reviewed: 6 June 2024 Stayed in June 2024

Janet United Kingdom
From ₪ 516
The Bein Inn Hotel & Restaurant
Glenfarg, United Kingdom

Average review score: 8.4
- Positive section of review
  
  Great food and staff.
- Negative section of review
  
  Rooms are very dated and a little adhoc.
Reviewed: 6 June 2024 Stayed in June 2024

Siegfried New Zealand
From ₪ 251
Discovery Inn - Leeds
Leeds, United Kingdom

Average review score: 7.5
- Positive section of review
  
  Central location
- Negative section of review
  
  Bathroom very dated an breakfast choices poor
Reviewed: 6 June 2024 Stayed in June 2024

Joanne United Kingdom