1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very personable host. Very quiet. Good in room facilities. Breakfast included was delicious and fresh. Offered to do clothes washing. Away from the main roads but near to Haltwhistle.
Negative section of review
Nothing
Positive section of review
Very nice room, well furnished clean. Parking good. Clear instructions provided prior to day of arrival. Lovely full English breakfast at an additional charge.
Negative section of review
Having no staff in attendance for check in. Sorry, I just don't get it and never will. The room allocated was very nice but 2 issues. Firstly, this was a ground floor room with a large window with no means of restricting the opening in a secure manner. This should NEVER be the case for a ground floor room. Almost an invitation for theft if you leave it open which your insurers would laugh at a claim for them even though it is a rural location. Secondly, I was awoken just around 06:30 because the hotel plumbing system is one of those from hell and the sound of water running through pies was very loud. That noise continued for over an hour. This needs improvement.
Positive section of review
Excellent facilities, great location, great communication throughout the booking process and beyond , would definitely recommend
Negative section of review
Nothing
Positive section of review
Lovely rooms, comfortable bed, lovely outside seating space. Short bus ride to the town centre
Negative section of review
No toilets downstairs for the bar and eating area, I wake early and hadn't been told I couldn't get out of the usual doors. Had to use the fire escapes and was unable to sit in the garden to have my cup of tea which I enjoy doing every morning. I found it a bit too noisy could hear doors slamming all the time when in our room, this did quieten down later at night
Newcastle upon Tyne, United Kingdom
Positive section of review
Location excellent staff very kind and helpful.
Negative section of review
A walk in shower would have been the icing on the cake. I did not realise until After I had booked the room that all showers were over the bath.
Positive section of review
Great location Great room Lovely food
Positive section of review
Location very good. Staff friendly.
Negative section of review
Tv remote didn’t work, was wrong remote for Tv. Everything else ok.
Positive section of review
The room was large and comfortable.
Negative section of review
They do not cater for allergies, they did not offer to prepare my food in a clean area. The. Breakfast was poor, self serve, coffee cold.
Positive section of review
Clean and tidy
Negative section of review
Television didn’t work, had a really strong damp smell in the kitchen, to the point we never cooked anything in there, electric shower is useless, hardly any water comes out, old fashioned furniture, and most worrying, the inner door leading to the front door is very difficult to unlock, from the outside, we stopped locking it after 2nd day as we were worried we would get locked out.
Positive section of review
Location
Negative section of review
The restaurant was having work done, so limited food and noisy with work being carried out!