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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was excellent, close to transport and lots of restaurants within walking distance
Negative section of review
The bed was comically small. My wife is 5’4” she barely fitted. I am 6’6” and a third of my legs would hang off the end.
Positive section of review
Nice park, onsite pub is lovely and the pool and spa were great, especially for the rainy days
Negative section of review
On site pub & restaurant close early, wifi didn’t work in our caravan despite purchasing a package for up to 6 devices. The mattresses are really hard and poor quality. The curtain pole in the bedroom was hanging off and there was a dead fly stuck to the net curtains. The main issue however is that the previous guest of our lodge had had a nose bleed and there was blood all over the carpets in the caravan. Staff informed us on arrival, after a 4 hour drive, that they’d tried their best to clean it up but it still needed a proper clean (one meant for bodily fluids) however the alternative was to cancel our trip. No good telling us at 6pm on a bank holiday Friday when we’re 4 hours from home! I found blood on the bed sheets and mascara on the pillow so they obviously hadn’t changed the bedding. Managed to find a maintenance person the next day who said he’d arrange for someone to come and change the bedding. I said we were out all day as we had tickets to zip world, so agreed they could go in in our absence. This never happened. When I questioned it they said they’d been looking around the park for me all day and had called me. This was a lie, I had no missed calls and had already agreed with the maintenance person that they could go in whilst we were out.
Positive section of review
Nice apartment walking distance to city centre. Plenty of room.
Negative section of review
Train line behind although quiet was not a great view.
Positive section of review
Lovely clean hotel, right in the centre near the train station.
Negative section of review
Nothing, everything was great.
Positive section of review
Location is fantastic and service is excellent
Positive section of review
Great place to stay before catching the ferry.
Positive section of review
Staff location room and food was fantastic
Positive section of review
Comfortable and clean
Negative section of review
Not a lot
Positive section of review
Location
Negative section of review
Really expensive for what it is
Positive section of review
Kitchen appliances, bed, space, bathroom
Negative section of review
Intercom useless. Cuts off before anyone picks up.