1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Chester-le-Street, United Kingdom
Positive section of review
The place was absolutely amazing, especially the staff who are friendly , attentive, big thanks to Sandra in the restaurant, for all her assistance , we have stayed in properties around the UK and can’t believe this little gem is on our doorstep, everything about this place was faultless , we stayed in the Queen Anne suite and could have stayed in the room all weekend , absolutely beautiful ,
Negative section of review
I have tried to think of something to write in here and honestly can’t , even the guests are friendly ..
Positive section of review
I didn't like anything at this hotel it was falsified information and I was left with nowhere to stay walking the streets of London due to booking.com stating no refunds and the hotel itself not answering to replying to emails. The staff member was intimidating and got into my face on arrival
Negative section of review
The cleanliness was disgusting the sheets were stayed there was no hot water the staff were inappropriate and rude and tried to use intimidation - upon arrival I was rudely shouted at 'drugs drink smoke?' And 'you not having double room' vile place vile staff absolutely appalled booking.com even allows this - will be taking this significantly higher due to no communication or refund and the fact after 5 minutes of being shouted at and shown to my room I left the hotel and never returned despite constant phone calls to the hotel and booking.com to look for alternative accommodation. A young girl in the middle of London with nowhere to stay and a older man being able to shout in my face but this was apparently fine due to being a new member or staff
Positive section of review
We didn’t actually get to see it as it was cancelled on us
Negative section of review
We waited outside whilst we rung- no reply, but they did respond to a message telling us it was cancelled as they didn’t receive payment and there was a leakage in the room
Positive section of review
Beautiful Hotel staff were very helpful and friendly.
Positive section of review
Central location. Parking bay. Shops nearby.
Negative section of review
Noisy at night, due to central location. Building was a bit tired looking inside. Heating clock ticking all night.
Positive section of review
Very friendly staff, super helpful
Positive section of review
Very well equipped - great host
Positive section of review
Location. And cleanliness
Negative section of review
No instructions for using keypad in email. Had to ring support. Bed very uncomfortable, en-suite toilet shared by six people but no lock on the door. Disappointed
Positive section of review
Quiet , close to shops
Negative section of review
no parking
Positive section of review
Location
Negative section of review
Nothing